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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 11/13/2023 at the end of the business day (paperwork completed after 6:00 PM) I purchased a used vehicle. Also purchased dealer-added warranties for several items including Permaplate ceramic coating and dent repair. Before leaving, I was told to schedule an appointment to have the coating applied. The next day I began the process of canceling most of the add-ons because I already had coverage via auto policy or could find alternatives elsewhere that were superior to the products offered. Therefore, I went with the better product from another shop which took several hours to apply.The dealer and warranty/service provider are refusing to cancel the warranty and refund the cost of the product despite none of it having been applied. If I purchased a vehicle at closing time, there was no way of the product would be applied after purchase since the facility was closed. If it was a preinstalled product, that was not stated to me on purchase, nor did I give permission to apply, therefore I would like to request a full refund. Today I again contacted the dealer and the finance representative said that the warranty is good for five years. I do not care about a warranty for an item I frankly did not receive, nor have any plans of using the service. In addition, I have a superior product installed.Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I alerted *********************** (salesperson) and he alerted ************************* (director of sales) to the following 2 issues with my delivered vehicle immediately upon receipt, namely 9/26/2023. 1. The guard material is bubbling and peeling in places at the door edges. This was not the case in the pictures sent to me for purchase.2. There is a 1/2 inch cut in the interior dash leather that was not in the pictures sent to me prior to purchase. I expressed that my requirement to purchase this vehicle was that it cosmetically looked brand new without any noticeable flaws. I also asked for and received your confirmation that there were not any noticeable flaws on the interior. This is clearly evident and was also pointed out to me by the transport driver. I would not have purchased the vehicle with this flaw. I had been dealing mainly with ************************* since reporting the issues. To date, neither issue has been resolved and communications with me from the dealership have stopped as of at least 10/27/2023. This is concerning to me for several reasons, not the least of which is that ***** assured me this would be taken care of to place the dash in as-new condition and ***** gave me his word on the same, which I relied upon in not pursuing the 5 day exchange policy previously explained to me by ******. ***** also stated in writing this would be taken care of at the dealership's cost and assured me that his dealership's recon group is involved in such repairs all the time and, once repaired, it would look like new (i.e., not visible). I'm simply asking ***** to place the vehicle in the condition in which I agreed to purchase it. Fix the dash to as-new appearance and fix the **** I'm not sure why this would be an issue for a reputable dealership, especially when the buyer spends over $90k for an essentially new-used vehicle (< 1 yr. old) )with very low miles. I relied on ******* word and written commitment to fix these issues to what appears to be my detriment.Initial Complaint
02/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a vehicle from this dealership at the end of September 2022. I had 2 warranty plans added. On November 19, 2022, I sold the vehicle back to E Car One with a clear title and was supposed to receive the monies I paid for the warranties in a refund check from them. To this day I have not received my money and keep getting the run around from several employees.
Business response
02/22/2023
We are aware of the situation, and the refund check was sent to a lender in error. We are going to cut another check to the customer to resolve the situationCustomer response
03/01/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
It's been over a week and E Car One still hasn't contacted me by phone or email regarding my refund.Business response
03/14/2023
We have tried to call the customer to resolve the situation, we would like to speak to him to get it resolved. We just need proof that the vehicle he traded in was paid off. The lender is telling us there is still a balance. The customer came to the dealership with a certified copy of a title, so ***** is informing us that there is still a balance, so we just need proof from the customer. Thank you.Customer response
03/15/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received a call from *********, I did receive an email from ***** asking to give ***** a call and I replied that all of our correspondence needs to be in writing moving forward. I am sure ********* did its due diligence and verified that the car had a clear title before accepting to purchase it for $65k. I have attached a screenshot of my bank statement to resolve this issue.
See Attachment/File: 20230315_101208.jpg
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