ComplaintsforKian Motors

• Initial Complaint

  09/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 07/24 I bought a 2020 mustang gt from Kian Motors what I thought was my dream car for $39,980 with ****** milage along with extended warranty for $4500 after putting down $6000 and fees I financed ****** through ally financing. the car is still under factory warranty until November 2023 and **** (salesman) used that as a tactic to push me to buy the car. 07/26 I take the car to the dealership for inspection and the rear springs and shocks need to be replaced the cost $3091, rear differential axels need to be replaced this was covered by powertrain warranty. While they fixed these issues they noted on the inspection on the car and listed abnormal engine noise/leak coming from engine and that there were missing bolts in the engine bay and loose hoses. 09/06/2023 I take it to a muffler shop and they tell me that the manifold gasket is leaking, and NO catalytic converter and the headers on the manifold had big holes and were cracks. So they welded them as a temporary fix they charged me $600 for labor. After 2 weeks issue returned so I take it to another shop after buying catalytic converter with header hoping that will fix everything up I paid $400 of ******** market place. Then paid $700 for labor to get them put on, I then find out from the previous owner that the car been tuned before this could potentially void any warranty if the dealership checks the ecm. The car also had a steering wheel that was transferred from a 2015 mustang along with the airbag. it cost me $650 for a aftermarket 2020 steering wheel set that has the right settings as of today 09/28, the car is still missing bolts in the engine bay and other issues, the car is a total mess as described by all the mechanics that worked on the car, there is still a noise in the engine and the car still has a rough idle, tries to accelerate when braking. i reached out to the dealer multiple times all they did was write me a check for $2000 and wouldnt take the car back.

  Business response

  09/28/2023

  At the time of  purchase the customer was advised that the vehicle had been modified by the original owner prior to ** owning the vehicle.  We also had a conversation with the customer that this was probably not the right car for him because of the modifications he stated he liked the way it sounds and performs,   After hearing of the issues he was having we agreed to pay $2000 toward the changes he made to the vehicle and offered to do further repairs at our facility at our cost.  He was very satisfied with that resolution. We are very surprised about the complaint

• Initial Complaint

  09/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This transaction took place on 9/2/2023. We purchased a 2020 Tahoe from this business with the understanding that this vehicle had the original VIN number and that all features that were advertised were operational. This was not the case. Upon purchase of the vehicle and after getting it home we discovered that many electrical features of the vehicle were not functioning. The next day the vehicle would not start at all. We had the vehicle towed to a Chevrolet dealership and it was discovered that this vehicle does not have the original assigned VIN number. The original VIN number has been scratched off and there is now a newly assigned VIN number from the state of Virginia. According to the state of Virginia this is a salvage vehicle. None of this information was disclosed to us upon purchase. The dealership claims that they will take this Tahoe back but they have failed to take any action and are essentially "ghosting" us now. We have been without a working vehicle this entire time and are unable to purchase another vehicle because of this outstanding fraudulent transaction.

  Business response

  10/05/2023

  We have reached out to the customer to get all concerns addressed and resolved.  At this time we have checked the vehicle into the local **************************** to repair the vehicle under factory warranty.. As of our last conversation with the customer they seem to be satisfied with our continued efforts to resolve this.

  Customer response

  10/14/2023

  I am rejecting this response because: Kian Motors had this vehicle towed back to their dealership on September 19th and communicated that we would receive a refund within 1-2 days. This did not happen. They backtracked on what they told us and sent the vehicle over to a **************************** where it has been sitting for over 3 weeks now. We were told by Kian Motors on September 23rd that the vehicle was given a good bill of health by the **************************** when, in reality, it was sitting in a queue to be looked at. Per our communication with the service department the service engine light was still on at this point and all the other issues had not been diagnosed. Kian Motors has had no communication with us since September 25th. The only people communicating with us at this point is the **************************** who told us that they were having difficulty completing any diagnostics on the vehicle because their scan tool would not pull up the correct vehicle. Their scan tool was pulling up codes for different vehicles, some as early as 2018. This is the same thing we were told by the other **************************** where we initially had the vehicle towed. They couldnt do anything with the vehicle because their scan tool would not pull the correct vehicle. On October 5th the service department informed us that the entire OnStar Module was missing from the vehicle, indicating that it had been stolen at some point. Which explains why all the original VIN markings were missing, as they were illegally removed. It is apparent that this vehicles history is extremely questionable and is not the vehicle that it was represented to be. As of today, October 14th, there is still no communication from Kian Motors. We have now started making car and insurance payments on a vehicle that hasnt been in our possession for over 5 weeks. This entire situation has caused us significant financial impact as we are now paying for a vehicle we dont have as well as a temporary one that is needed to get to a job that pays our bills and feeds our kids. Any business with an ounce of integrity would have owned up to the fact that this was an extremely bad sale and would have refunded our money. 

  Business response

  10/31/2023

  We have completed all repairs on the vehicle and shipped the vehicle back to the customer.  This rejection came as a complete surprise.  We have stayed in constant contact with her husband and he seems to be satisfied with the result and our efforts to get this resolved.

  Customer response

  10/31/2023

  I have reviewed the business response. Im going to accept this response just for the simple fact that I am completely done with Kian Motors, and I have given up on them doing the right thing. Lessons learned. Dont do business in a snake pit if you dont want to get bit. But I will go ahead and address the incorrect information in this response. Phone and text records clearly establish that there was no communication with my husband until HE reached out to this business for a status update AFTER the vehicle was returned to them by the Chevrolet Dealership. And everything was NOT repaired. The OnStar module was replaced but the antenna/signal issue was never addressed. So now we have OnStar that wont even function because it cant communicate without a functioning antenna. Now every time you start the vehicle up, OnStar loudly announces that the vehicle is in demonstration mode, and theres no way to make it stop because you must connect with OnStar from the vehicle to get it out of demo mode. It wont connect. Because theres not a functioning antenna. Its obvious that it was intentionally disconnected when the vehicle was stolen, as this was another way the vehicle could be tracked. This was clearly a known issue and was on our list of things (top of the list) provided to Kian Motors that werent functioning when we purchased this vehicle. Kian Motors can go ahead say that they are surprised by the previous response, but none of this has been a surprise and the only thing they have been put out about are the negative business reviews and the BBB complaint which have been nothing but truthful. The retaliation from Kian Motors for our negative responses has been interesting for sure. So, we will recover and move on the best we can from this nightmare of a business deal knowing that eventually everything comes back around. 

• Initial Complaint

  08/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a vehicle and extended warranty. I sold the vehicle and requested a refund on the extended warranty. The request had to go through **** standard warranty company. They send a check to Kian then they send the check to me. After several emails and phone calls ************************* said his accountant sent the check via ***** on Wednesday Aug 2 and should be delivered on Friday. After repeated requests for the tracking number he finally gave it to me on Tuesday Aug 7 only to find out it was sent **** and didnt go out until Monday Aug 7. The letter made to quitman post office only to be returned because they didnt have to correct address on it. I contacted ***** on Thursday the 10th that it was returned. His response was c*** Ill watch for it. That was the last response I receive from them. Here it is Tuesday Aug 15. *** sent numerous emails asking if he received it back yet, asking to stop payment on it, and absolutely no response from him yet. Tracking shows its been in ***** post office since Aug 10. No movement since. When they actually owe you money this is their customer service. Ignore and no response. I wonder how they would react if I owed them over $3000.?

  Business response

  08/15/2023

  The refund check was issued to ***************** and sent via **** registered mail.  ***************** was given the tracking # so that he could track the shipment.  Based on the tracking information they postal service had problems delivering the package.  When we found out that it could not be delivered we cancelled the check and reissued a new check and it had been sent out the Monday following the Friday notification.

  Customer response

  08/15/2023

  On Thursday ****************** emailed me and said he would watch for the check to come back to him. On Friday I sent an email to ****************** letting him know that the tracking still showed the letter to be in the plano post office, no response.

  On Saturday the 12th I sent an email to ****************** asking if he ever got the check, tracking still showed the letter to be in the ***** post office, no response.

  On Tuesday the 15th I sent another email asking what was going on with the check? post office tracking still showed it to be in the post office. Another email stating if the roles were reversed, he'd be demanding a response or the check immediately. No response until after I complained to the BBB.

  After I made this complaint with the BBB I get an email saying he tracked it down and already reissued it on Monday. Then a nasty follow-up phone call stating he has answered every one of my emails, which is not true, and why did I complain to the BBB? So, I asked for the tracking number of the letter. That has not been received yet. The first check I was told was mailed on Wednesday Aug 2 by ***** and should get it Friday the 4th. When I asked for the tracking number on Tuesday the 8th, It was sent via post office and didn't start tracking until Monday the 7th. So, until I get a tracking number, I can't believe him when he says it was sent yesterday the 14th. 

   

  Customer response

  08/18/2023

  I have reviewed the business response and accept this resolution. After contacting BBB and the nasty phone call afterwards, they kept me updated as to the tracking number and the location of the check. We received it on Wednesday 08/16.

• Initial Complaint

  05/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am writing to express my frustration with the recent experience I had with Kian Motors. I purchased a vehicle from this company on 05/08/2023 . The sales staff was excellent and kind .Unfortunately, I was not satisfied with the vehicle and contacted the company to initiate the return process before 24 hours at 2:38 AM on 05/09/2023. However, I was informed that the company usually does not offer returns, Additionally, when I offered to pay any commissions or expenses associated with the transaction, I was ignored I am extremely disappointed with the way this situation has been handled by Kian Motors. As a consumer, I feel that I have been taken advantage of. I believe that the company has failed to uphold its obligations and has not acted in good faith.I strongly believe that there is something wrong with the vehicle, as Kian motors is unwilling to allow me to return it even when I am willing to pay any commissions or expenses associated with the transaction. This refusal only adds to my suspicion that there may be hidden issues with the vehicle that the company is not disclosing to me. I am deeply concerned about the safety and reliability of the vehicle, and I believe that I have a right to return it if it is not meeting my expectations. I hope that the Better Business Bureau can help me resolve this matter and ensure that consumers are treated fairly and transparently by Kian motors I am seeking your assistance in resolving this matter. I would appreciate any guidance or support you can offer to help me obtain a fair resolution. I would like to return the vehicle and pay any associated fees so that I can move on from this situation.Thank you for your attention to this matter. I look forward to your response.*********,**** and *************

  Business response

  05/10/2023

  We did you receive communication from ********** stating that he had changed his mind and wanted to return the vehicle.  We informed him that we do not have a return policy in place with the exception of something catastrophic has gone wrong with the vehicle.  The reason we where given that ********** wanted to return the vehicle is because his kids did not fit into the 15 passenger High Roof van.  This vehicle accommodates 17 full size adults on a daily basis.  We believe this is a case of buyers remorse since he did purchase a vehicle that had been that had been reported as being a Flood Damaged vehicle on Carfax.  This was fully disclosed and ********** did sign the carfax in 2 different places to ensure he was fully aware of that report.  I have enclosed a copy of the report with signatures.  If there is a mechanical issue with the vehicle we welcome the opportunity for ********** to bring the vehicle here so that we may address the issue.

  Customer response

  05/10/2023

  I have reviewed the business's response and accept the resolution offered. However, I want to clarify that the issue was not related to the van not fitting my children. In fact, the van was producing a concerning noise, which led me to take it to a repair shop, where we were quoted an  additional $800 in repairs! I am unsure how the misunderstanding about my children arose, as I never mentioned that in any of my communications.
  
  My primary concern was the noise and the salvaged title, which alarmed me. I had requested a return of the van and was prepared to compensate you for any inconvenience caused. I assumed this would be a reasonable request and not pose a problem. Nonetheless, I appreciate doing business with you and understand your perspective, even though we were willing to offer compensation.

• Initial Complaint

  01/26/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On January 17 I purchased a 2019 ********** eclipse cross from Kian motors. After test driving the car I mentioned a few things wrong. It was a slow pick up and the car had a funny smell. I waited for them to inspect the vehicle and make sure it was right before driving it off the lot. Hours after having the car I notice that night the tire pressure light came on and next was the check engine light. The car was taken back to the he dealership on Jan 18 2023 where I was told by **** that the ********** eclipse are sensitive and they did not put the right oil in there so they will have to put the right oil so that it does not blow the exhaust. After waiting for them to fix this issue for hrs I was given to the car back engine lights were off but tire pressure lights remained on and I was told to take it to discount tire because it's a sensor thing and they can cut it off. On January 19 2023 the ********** I purchased started to leak oil on the pavement leaving puddles of oil. I took pictures of these and contacted Kian motors once again about having issues with the car and let them know that it was leaking oil. The representative said to come back right away but then called while I was on way and suggested that it will be best to bring it back on Monday January 23, 2023. I took it back to the dealer on Monday January 23 only for them to tell me they checked everything and it seems fine. on January 24 at around 11:30pm. The car is still leaking oil so I contacted Navy federal the bank who issued the loan for the car to see if I could get some advice on what to do and possibly try and get my trade in back. Navy advised me to tell the dealership to purchase back the car and cut a check so that I could give it back to Navy federal since the car has been giving problems since I left the lot. I contacted the dealership on Jan 25 to try and return it and they advised me they can't do that to go get a second opinion because their mechanic of 10 yrs states its not leaking oil.

  Business response

  01/27/2023

  We have completely taken care of the issues ************* has mentioned. The oil leak was caused by the oil filter not being completely secured to the vehicle. To remedy this problem we did a complete oil and filter change and we refunded all monies she spent at the dealership to have the vehicle inspected. When ************* picked the vehicle up she seemed happy and satisfied with the repairs.

  Customer response

  01/30/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  Yes **** took care of everything as promised we got off on the wrong foot and I'm glad he did everything in his power to make it right. At first I believed that no one was willing to help me but he made sure the issues were fixed. Thanks again ****!

• Initial Complaint

  01/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a car from Kian motors in ***** ***** on 12/17/2022. I traded in a VW Tiguan on that date and they agreed to pay off my trade in. As of today, 1/19/2023, the account is still open and no payoff has been made. The total payoff amount is $20,648.48 plus late fees because they have yet to pay it off. This is bringing my credit score down. I contacted them and they said they were working on it, but no attempt was made to pay off the owed amount per 5th 3rd Bank who holds the loan. I have contacted the salesman who handled my purchase, ****, and he has not returned my call or texts.

  Business response

  01/20/2023

  We spoke to the customer yesterday and assured him we did send the pay off for his vehicle to 5th Third. WE did an audit on our account and discovered the check had not been processed. We contacted 5th ********** and got an updated pay off including all late charges and sent the new pay off check via Fed Ex. We reached back out the customer and assured him we had taken care of it.

• Initial Complaint

  03/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 2/23/2022 I called kian motors as I was in the market for a new vehicle. At the time I was traveling and was in El Paso headed back to San Antonio where I reside. I called Kian motors in regards to a 2013 Mitsubishi Lancer evolution x with 55,229 mileage and listed at $32,900. I called and spoke to Nick Warren who is the General Manager there and asked about the car in which He then said that the car was a "clean car" in regards to the engine, and that it had no issues. I then asked for a purchase order to move forward with the purchase, trusting him, the GM that said it was a clean car. On 2/27/22 I then drive 4 hours up to Plano, where I was able to drive the car for 5 minutes around the block, then back to a stop. When I test drove, the car had less than a 1/4 of the tank full of gas, and after the test drive Nick then went to the gas station to fill it up. The car then be put on my trailer and I trailered it back to San Antonio. Upon arrival,the car was started and driven around the block for a total of about 10-15 minutes, before turning off and stalling. The car was then started again, just to then stall and turn off again. I reached out to Nick and explained the situation where I was then encouraged to take to a shop and then send him an invoice to see if they could go Half on the repairs. On 3/1/22 I checked the car into MZM Performance in Georgetown Texas, in which a diagnostic was done and on 3/8/22 I received the final summary of the numerous catastrophic damages have been done to this car, to the point that selling it like this is not acceptable. I forwarded the email to Nick, and got no response that night in which I called the following morning, 3/9/22 and was told he'd get with the owners that day. The day goes by, I called that night, my call was ignored but while I was leaving a voicemail he then texted me that the owners will talk tomorrow. Later that night he emailed me saying they deny any wrong doing and will not cover charges. This is wrong.

  Business response

  04/14/2022

  Business Response /* (1000, 5, 2022/03/14) */ The car was delivered in the same condition it was in on the day of his test drive with no additional mileage put on the vehicle. In the State of Texas all pre owned vehicles are sold as is no warranty. We give every customer the opportunity to have a pre purchase inspection that is completed by a non bias 3rd party company of the customer's choice. Also, the customer has the option to purchase an extended warranty at the time of purchase. The customer refused both options. We have no way of knowing how the vehicle was driven after the customer took possession of the vehicle or exactly how many miles he put on his vehicle. The customer has already sought out advice from an attorney who has contacted us on this matter. If he could get the car back here we could help him by giving him our cost on all parts and a discounted labor rate to assist him in the repair of the vehicle Consumer Response /* (3000, 7, 2022/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The test drive was taken for a maximum of 5 minutes. I purchased the car from a dealership 4 hours away, so there isn't a "shop" that I know of that I could have just taken it into and got it checked out. I instead asked one of the employees, questions in regards to their used vehicle inspections, in which he praised their service on the car, so I took his word. Being that we both work in the business we both know that the "extended warranty" route, isn't and couldn't be a valid option when buying a car that has modifications done to it, so that was never an applicable option, that would actually give me a sense of security, in terms of a "warranty". At this point it boils down to the quality of the car. Based off of the diagnostic I've got from the shop on the car, I have to wonder the quality of the inspections that are taking place on the vehicles being sold. The OCCC has a standard in regards to what is okay, and what's not, and quite frankly I don't believe that this would pass **** standard in multiple areas. I don't feel comfortable having to trailer a car back 4 hours away from home when I've already done so once before, and received the car in this condition. I'm $35,000 in on a vehicle that's been driven a total of 10 minutes so to be offered to take it back and get a discount, isn't going to be a reasonable solution for myself. I've sent the diagnostic reports, and the total cost is anticipated to be upwards of $20,000-$25,000, and I'm not even asking for that in whole. I'm not even asking to take the car back, what I'm asking for is a reasonable agreement, to help with the repair cost. Being that you have received the $35,000 from me on my end for the car, I feel that taking responsibility for half of the repairs is a fair solution. Business Response /* (4000, 9, 2022/03/21) */ There are 3rd party non bias companies that can be used for pre purchase inspections that are available by any online search. The customer stated he is also in the business so he would also have knowledge of these companies. As we stated in the initial response the vehicle left here in good working conditions with no issues and no further mileage put on the vehicle. We have no control of how the vehicle is driven or cared for one it is in the new owners possesion Consumer Response /* (4200, 11, 2022/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) After speaking with Nick Warren, I was under the impression that the vehicle was in good working conditions, as I took his word, being that's exactly as he described it. 3rd party inspections aside, being in the business, is more so a statement in regards to the standards that should be met when operating a clean business. Speaking in regards to proper used vehicle inspections, which I have to believe was not done on this car. As well as some sort of integrity from the business, for example, the General Manager shouldn't attempt to sell a customer a product worth thousands of dollars, (extended warranties) on a vehicle that it's not applicable to. Thats exactly what Nick Warren, and Kian Motors did, and has stated in their previous response. That's dishonest, and a violation and the OCCC, has been notified of that as well. After working with the Texas Department of Motor Vehicles, enforcement division, after their investigation, it revealed evidence of a violation(s) related to the law and rules in which they regulate. My attorney will be reaching out soon enough. It's clear Kian Motors isn't looking to come up with a solution, so my attorney and I will be pursuing other avenues to bring an actual solution to the poor business practices we've experienced over the past few weeks.

• Initial Complaint

  02/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm car hauler I work for this guy 5 cars I deliver it he gives me check and he stop the check

  Business response

  04/04/2022

  Business Response /* (1000, 7, 2022/03/09) */ This car hauler did over $3000 in damage to a Range Rover he dropped off to us and refused to pay for the damage done to the vehicle so we stopped payment on his check. We have since re issued a cashiers check and are taking the claim against him through the legal channels.

• Initial Complaint

  01/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I BOUGHT A 2016 DODGE GRAND CARAVAN FROM KIAN MOTORS INC. ON 1212 COMMERCE DRIVE, PLANO, TEXAS 75093, ON SEPTEMBER 11, 2021. I MADE A $2,000 DOWN-PAYMENT ON IT TO BE PAYING $428.54 SUBSEQUENTLY PER MONTH FOR A GRAND TOTAL OF $15,580.11. THEY NEVER INFORMED ME THAT THE VEHICLE WAS DAMAGED OR WAS ACCIDENTED. A FEW DAYS LATER, I WENT BACK TO THEM COMPLAINING OF THE BRAKES, SHOCKS AND THE WEIRD 'TAPPING' NOISE COMING FROM THE ENGINE. THEY ASKED ME TO DROP THE VEHICLE OFF SO THAT THEY CAN CHECK IT , WHICH I DID. THE FOLLOWING DAY, THEY CALLED ME TO COME AND PICK IT UP. THE TAPPING NOISE PERSISTED WHICH THEY DISMISSED AS NOTHING. I ALSO NOTICED THAT THE MOVEMENT OF THE VEHICLE WAS NOT SMOOTH. FEW WEEKS LATER (IN OCTOBER, 2021), THE ENGINE LIGHT CAME ON AND I WENT TO COMPLAIN TO THEM. THEY CHECKED IT, WIPED THE LIGHT OFF WITHIN MINUTES AND ASKED ME TO GO AND BE USING IT AND TO LET THEM KNOW IF IT COMES ON AGAIN. WEEKS LATER (THIS PAST DECEMBER), THE ENGINE LIGHT CAME ON AGAIN, THEN THE ABS AND BRAKES LIGHTS CAME ON TOO. THE GEAR GOT STUCK AT GEAR 1 AND WAS NOT SHIFTING TO UPPER GEARS. THE BRAKES WERE ALTERING THE SMOOTH MOVEMENT OF THE VEHICLE. I MADE CONTACTS WITH KIAN MOTORS AND THEY KEPT GIVING ME THE RUN-AROUNDS. I WENT TO AN AUTO-REPAIR SHOP TO HAVE IT DIAGNOSED. THE DIAGNOSIS CAME UP AS THE TRANSMISSION BEING DESTROYED AND PART OF THE ENGINE NEEDED TO BE REPAIRED. THEY TOLD ME THAT THE CODES COMING UP MEANT THAT THE VEHICLE WAS ALREADY DAMAGED BEFORE IT WAS SOLD TO ME SINCE I HAVE ALREADY HAD IT FOR JUST 3 MONTHS.I WENT AND TOLD THE DEALER. THEY KEPT ASKING ME TO COME TODAY AND COME TOMORROW. I ASKED THEM TO REMOVE ME FROM THE CAR NOTE SO THAT WE CAN END THE TRANSACTION AMICABLY BECAUSE I CANNOT GET STUCK IN A CAR PAYMENT FOR A VEHICLE THAT WAS DAMAGED BEFORE IT WAS SOLD AND WHICH THE DEALER KNEW THAT IT WAS DAMAGED BEFORE SELLING IT TO ME. THEY REFUSED. NOW I DON.T HAVE A CAR AND MY WORK IS SUFFERING. I NEED HELP FROM YOUR JUDICIOUS OFFICE. THANK YOU.

  Business response

  03/15/2022

  Business Response /* (1000, 5, 2022/01/06) */ Mr. ************ bought his vehicle on 09/11/2021 with XXXXXX miles on it he contacted us right before Christmas stating he was having transmission problems and wanted us to pay for the entire repair. We told him we would try to help me out and to have the service center contact us. When the service center contacted us they informed us he had been using his vehicle for Taxi service and has put over 30,000 miles on the vehicle in less than 3 months. After hearing that we offered to help Mr. ************ get our dealer cost on the repairs and parts and also to help him trade out of the vehicle once it was repaired. He declined our assistance and has not contacted us since. Consumer Response /* (3000, 7, 2022/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) TECHNICALLY, A 2016 VEHICLE WITH ABOUT 114,000 MILES ON IT SHOULD NOT BE HAVING TRANSMISSION PROBLEMS, UNLESS THERE ARE OTHER ADVERSE CIRCUMSTANCES REGARDING THE VEHICLE. UPON INVESTIGATIONS, IT WAS FOUND THAT THE VEHICLE WAS ACCIDENTED; KIAN MOTORS NEVER TOLD ME THE SPECIFITIES OF THE VEHICLE BEFORE SELLING IT TO ME, EVEN WHEN I ENQUIRED. AND THEY KNEW THE VEHICLE WAS ALREADY DAMAGED. THAT IS SO UNETHICAL FOR BUSINESS AND VENDORSHIP. DESPITE THIS, TIME AND TIME AGAIN, I WAS AT THEIR DEALERSHIP, COMPLAINING ABOUT THE VEHICLE'S DIFFERENT ISSUES AND NOTHING WAS DONE BY THEM. I HAVE RECORDS OF THE TIMES I CALLED THEM, AND THE TEXT MESSAGES WE EXCHANGED. ATTACHED HEREIN IS A FEW OF THEM. I AM A PEACEFUL AND RESPONSIBLE PERSON. ALL THEY COULD DO TO HELP ME IS TAKE BACK THEIR DAMAGED VEHICLE THAT THEY KNEW WAS DAMAGED BEFORE SELLING IT TO ME AND REMOVE ME FROM THE MONTHLY PAYMENTS. THIS IS SIMPLY FAIR.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩