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Find a Location

The Auto Vault of Plano has 1 locations, listed below.

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    Business ProfileforThe Auto Vault of Plano

    Used Car Dealers

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1201 Placid Ave, Plano, TX 75074-8668
    BBB File Opened:
    9/26/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • The Auto Vault, LP
    Business Management
    • Mr. Joey Tedesco, General Manager
    Contact Information

    Customer Contact

    • Mr. Jeremy Turner, Owner
    • Mr. Joey Tedesco, General Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/05/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Resolved
    The auto vault of *****, ** has been harassing my family and I about the title for a vehicle that we sold them over a year ago, releasing the rights to the title and responsibilities. They have continuously texted and called me and threatened with legal action because they illegally went and sold the vehicle to another customer prior to even receiving the title. They have caused my family and I a GREAT deal of emotional toil and stress, as well as physical and mental as well. Please put a stop to them.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ashton H

    5 stars

    04/30/2024

    Overall, I have nothing but great things to say about this company from my personal experience!Tip:Ask bout warranty _______________________________Experience not using AVP:_______________________________This was my first online car buying experience and so I did a lot of research on which make, model, maintenance charts/schedules, price ratios, etc. Even research the sellers too. I found the model I was interested online and looked at many dealers in *****. Previously decided on an official dealership selling the used model I wanted but it sold quickly before my financing could resolve due to them only holding cars if it was "on the insurance" which is useless because that's already sold+financed at that point._______________________________Auto Vault of Plano experience:_______________________________Found an even better version of the same model with less miles from Auto Vault of Plano and could NOT be happier so far!Great value, very fair prices, 5 year maintenance plans, quick transaction, easy financing with my credit union, and very fast delivery for cheap! I would highly recommend them to anyone as it stands.My salesman there named ***** was extremely prompt and helpful. Did not try to "wheel and deal" me or up/down-sell me on other models. I knew what I wanted and he was there to assist as best as possible. Answered all questions respectfully and swiftly. The CARFAX report looked amazing and the car drives like it too! For reference, the car they sold me was at 84k miles and about $2000 below the average price for make/model/mileage.I told ************ wanted to reserve the car to make sure. He told me not a problem and that I was able to reserve it that day for $500 down-payment on the total. That worked out great by reserving the car and lowering my principal for financing!I am now trying to see about any potential extended warranties available through the dealer since I've had such a positive experience with them so far!Thanks again! :)

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