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ComplaintsforCavender's Boot City
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Complaint Details
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Initial Complaint
08/31/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered 2 pair of western Jean's and paid $62.75 for them on july 7th. They kept telling me they sent them after calling 6 or 7 times..finally they sent me 1 pair and wont send the 2nd pair. They refuse to put a tracking number on my order and keep telling me they will return my call to which they never do..I'm just really tired of being lied to..Business response
11/17/2021
Business Response /* (1000, 5, 2021/09/15) */ Contact Name and Title: Brad Y**** Contact Phone: ************ Contact Email: ******************** After receiving the letter I spoke with my management team and none of them have spoke to the customer about this problem. I first attempted to reach the customer on 9/9 when a man answered the phone and said she was taking a nap and would call us back later that day. After not hearing hearing back from the customer I called again on 9/10, 9/11, and 9/12, and got no answer. However I could not leave a voicemail because her mailbox was full. We would like for the customer to please reach out to us so we can try to figure out what is going on and fix this matter. Please contact Brad or Natalie at your earliest convenience.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.