ComplaintsforTexas Renaissance Festival

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On the final weekend of the renaissance festival- 11/25 I purchased a camping pass and a festival day pass for my friend. On 11/25, she went to the festival, parking in the festival parking. When we were done there for the day she drove around to the camping gate, where they refused to let her in. I contacted management the following week and they stated they do not know why she was refused, and she should have been let in. I have contacted the office multiple times and have not received a response. I would like a refund for the camping ticket. There was no reason for her to be turned away.

  Business response

  04/11/2024

  We apologize for the inconvenience, somehow this request fell through the cracks.  We are not exactly sure why this person was turned away and is not normal for this type of situation without some type of research at the gate.  By all means we wish to make this situation right.  We wish to refund the cost of the ticket.   Please provide the details of where this should be sent, and we will get this processed immediately.

  Thank you. 

  Customer response

  04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

   

  I'm not sure how tnreceive a refund. Please call me at **********

• Initial Complaint

  10/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  10/23/2021 - $116 - 4 tickets. My family had purchased 4 tickets for Renaissance festival for October 23rd event. Unfortunately as soon as we got there we had a family emergency and one of our family members were continuously throwing up and we didnt want other people to feel uncomfortable due to covid. We had to leave the festival right away. We spoke with ticket scanner at the entrance who scanned us in because we knew he would remember us and explained our situation. He advised to call the **** # and they can honor our tickets for next time. We called and spoke to ******** she gave us Teagan email. We drove all the way from ******** **** which is 1 and 1/2 hour but we really love and enjoy the Renaissance festival every year and wanted to see if we can return back on October 30th. We attached our tickets for reference and requested if we can come on a different date. ***** told us they cant be honored and they are date specific. And the ticket scanner have no authority in making ticketing decisions. We explained to ***** the ticket handler is an employee for Renaissance Festival. If he would have told us something different We would have talked to the manager before we left the place. We requested if she can please coordinate with the management and help us in this issue. This is the first time this happened to us. It looks like he gave us false information. ***** told us there is nothing they can do. I was really shocked they flat out refusing to help us. We than tried to negotiate if they can please consider honoring at least two of the tickets so my wife and I can visit. That would cover half of our loss and we can still enjoy the festival. Then we heard no response from anyone. I called the ****# and spoke with ***********. I explained to him my situation and he and another girl laughed in our faces. I am extremely upset and disappointed in how the organization handled our situation. They flat out refused, laughed and hanged up on us.

  Business response

  11/30/2021

  It is our policy that is stated very clearly, on our Web-site as well as on ever ticket that a person purchases at our ticket booths there is NO REFUNDS.

  Here is from our web-site and what is printed on the back of all our tickets.
  

  “Tickets are non-refundable. The Texas Renaissance Festival is an outdoor event that operates rain or shine. There will be no refunds, exchanges or rain checks for purchased tickets”

  However, in order to make this Customer happy, we gave him tickets for the following weekend.  In which, he picked them up at our will call window and after tracking his specific numbers to his tickets, this person did use them. 
  

  We think we have gone beyond what our policy states and have cleared this matter up with this Customer.
  

  Sincerely,

   

   

   

  Customer response

  11/30/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩