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Texas Star Propane has 1 locations, listed below.

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    Business ProfileforTexas Star Propane

    Propane

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    45664 Fm 1774, Plantersville, TX 77363
    BBB File Opened:
    3/28/2023
    Business Management
    • Manager
    Contact Information

    Customer Contact

    • Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/28/2023

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    Texas star propane was the installer of my propane tank, after install we noticed a ordo from tank of propane leakage- we had them back out and they said it was a slows leak that could be fixed till tank ran empty. Well that happened 3/27/2023 i called and was told they would come to check the tank to ensure it was in fact empty - then replace broken leaking fill valve and would replenish tank with propane. I received no call the driver just showed up and wen to tank replaced the valve and FILLED a 250 gallon tank to 225 gal of propane (which per the website says a 250 gal tank can only be filled to 200gal) and then charged me for a complete tank fill.. when I called and questioned the bill and fill amount - which I was never told a gall fee or tank fill pricing- I was told that's the bill and i have 30 days to pay it. I called back and asked for a manager -******- says that I was told the day before all those details I WAS NEVER and I told her that she argues with me that I must have just misunderstood yesterday. And that in different seasons you get different fills- this was my first fill since purchase last summer I had no idea the seasons influenced a fill of tank gallons nor did i have any idea the pricing I would be charged. I told her I cant afford a 700 dollar surprise bill and she kept on with the "you were told it would be filled" Never have I ever been so shocked to get a surprise large bill and no explanation of pricing or estimate of charges for the services.
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    Customer Reviews

    0 Customer Reviews

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