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Find a Location

ITEX Property Management LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforITEX Property Management LLC

    Apartments
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    ITEX Property Management LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      3735 Honeywood Trl, Port Arthur, TX 77642-8500
      BBB File Opened:
      10/9/2003
      Years in Business:
      20
      Business Started:
      10/9/2003
      Business Started Locally:
      10/9/2003
      Business Incorporated:
      10/9/1993
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Ms. Paula Watts, Vice President
      • Ms. Katrina Wright, Regional Manager
      • Mr. Chris Akbari, President
      • Mr. John Gonzalez, Vice President of Marketing
      • Ms. Keisha Sonnier-Daigle
      Contact Information

      Principal

      • Mr. Chris Akbari, President

      Customer Contact

      • Ms. Paula Watts, Vice President
      Additional Contact Information

      Fax Numbers

      • (409) 721-6603
        Primary Fax

      Website Addresses

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/10/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I would like for SODA/refund be completed as it is not safe to move into the apartment. On 06/04 I got the keys to my apartment when I walked in it was filthy there were dead bugs on the floor and windows the apartment wasnt cleaned at all. When I walked into the apartment it reeked of mold I looked at the ac vent and it had mold on it.The apartment has water stains and is holding moisture causing the mold and mildew spores in the apartment to expose tenants to. Especially those with babies who have allergy issues because for example, after visiting apartment I had to take my son to the doctor because he has a flare to from being exposed. I have not been able to get in touch with office aside from on call service who agreed the apartment being inhabitable and the apartment I applied for was not the one I was given 1 key to the leasing agent changed the number on the lease that I didnt sign too, therefore the lease is invalid. The apartment has water stains and is holding moisture causing the mold and mildew spores in the apartment to expose tenants to.  Im not going to risk my babies health over someone getting a commission and increasing your occupancy numbers. On top of all the other items which I have pictures of and will share with whoever need be to get my refund. The apartment has not been occupied and I will take the 1 key given to me so it wont be deducted.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Gayle G

      1 star

      06/20/2023

      I currently live at the Providence apartments in ********, *****. I moved in four years ago. I have an emotional support dog and a 23 year old cat. I paid a ****** deposit on my cat. I did not have to pay a deposit on my emotional support dog. Fast forward four years later. New manager took over property. She noticed I had a cat. The cat was not listed on my lease neither my dog. She informed me only one pet could live in each unit even after I previously was told I could have the cat. I wouldnt have moved here if my senior cat couldnt come with me. Im currently being treated for Stage 4 cancer and Im very Ill. I was informed today I was being fined ****** on next months rent for violating my lease and Id have to move or get rid of my cat. Im furious and Im sick. Its truly a nightmare the thought of having to move. . Over the past four years Ive been an excellent tenant never late on rent and I never complain. *** noticed a definite partiality especially on race out here. Im not backing down from this Im not in the wrong. The rules are very strict on these properties. I would have never moved here if my senior cat would not have been able to move with me. Im going to fight for this and contact an attorney or even go to the local news. Its horrible how seniors are treated. Think twice before moving into an ITEX property. Hopefully this will be resolved soon Im in no physical condition to move. This is a nightmare indeed.

      Local BBB

      Better Business Bureau in Southeast Texas

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