ComplaintsforTake 5 Oil Change

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went there for an oil change and new air filter and they did not replace oil or properly attach air filter causing damage to my motor.

  Business response

  10/23/2023

  Take 5 made attempts to help ****************** figure out what was wrong with her car until we found that the last time the vehicle was serviced at our location was nearly ***** miles since service. Our claims policy covers up to 30 days or ***** miles. Claims procedures was not followed by the customer, therefore we are unable to accept liability at this time. 
  

  Customer response

  10/28/2023

   
  Complaint: 20760036
  
  I am rejecting this response because: I received a oil change at your business and your workers did not fill my car with the accurate amount of oil as well didnt properly attach my air filter and asked me to reset my oil life indicator inside my car. So since I drive daily to and from work ******* to ****** pass daily my car quit working due to lack of oil but my oil life said 52% but the dipstick showed none and I have video to prove it. So then you send your manager there to try to cover your tracks by putting oil in my car saying it was low 2 1/2 quarts so where did the other 2 quarts go cause I didnt have a leak. *** who Said hes the owner called me rudely saying I am trying to scam him no sir I want your company to admit that you damaged my car because one of your employees didnt put the accurate amount of oil in my car and pay for my engine to be replaced. I have been driving my vehicle to work daily from ******* since June and never had a problem. And I didnt drive **** thousand miles really sir. I am having to stay with someone and catch rides to work due to lack of transportation. This has been a nightmare for me.
  
  Sincerely,
  
  ***************************

  Business response

  11/17/2023

  After reviewing all information regarding this complaint we have denied liability for any engine replacement based on the miles the vehicle had gone since its last service. Service was done on 9/23/23 at ******* miles. ********* was received on 10/18/23 at *******. Our claims warranty covers up to ***** miles. *** manager went to the vehicle to perform an inspect on the vehicle for any leaks or out of line conditions none were found. Only visible problem was no oil on the dipstick. *** manager found the engine has a capacity of **** quarts. By adding oil and checking the level after every half a quart poured we found it was holding about 2 quarts in the engine. 2.5 quarts was added to the vehicle before it reached the maximum fill ***** Conclusion is oil consumption and oil burn off from severe usage. Take 5 is not accepting liability. 
  

  Customer response

  11/17/2023

   
  Complaint: 20760036
  
  I am rejecting this response because: as noted in my last response nothing was wrong with my car I paid for a high mileage oil change because that is what I requested because I travel back and forth between ******* and Sabine **** for work I have never had issues with my car not having oil until I took my vehicle to Take 5 on 365 port ******. I receive an oil change every **** miles due to me having to travel for work. When your manager went to access my car against my approval he noted that my air filter wasnt on properly and that he would replace that and the sensor if it was bad trying not to admit that someone at your business did not fill my car with oil. Mistakes happen and your employees didnt fill my car with oil causing damage to my engine. As noted in your reviews it happened to another customer last month. So I am not the only person that this has happened to and I am not backing down until my vehicles engine is fully replaced.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  9/17/2023 No. ***** Acct # ********* Cc transaction ************* I went to Take 5 for an oil change 9/17/23. As part of their inspection they showed me a meter that showed 6 dots floating and read my coolant was bad/unsafe and told me that with the winter months coming I really needed new coolant. Based on the reading of their meter, at their recommendation I agreed to have them change my coolant. After the coolant change was complete they said it was all good now so I asked them to show me the meter to make sure all the dots were sunk. They did what I asked and the meter read the exact same as the first reading: 6 floating dots and unsafe/bad. This was a concern to me and I pointed that out. They determined that their meter was faulty and tested it with a new meter. This meter reading showed 4 floating dots and 2 sunk, so it was now in the safe range. I expressed to them my concern that I had them change the coolant based solely on their reading and assessment that my coolant was bad. They tested my coolant with a faulty meter, sold me a product I didnt need, & changed the coolant based on that reading. My only purpose of going there was for an oil change. They claimed that my coolant they removed was bad and needed to be changed anyway and could not find their fault in misleading me into purchasing their product. They tested my old coolant and its results showed 5 floating dots and one sunk. This was still considered safe and in no way would I have paid for that service that I did not need. They manager on duty did not take accountability for their mistake and only claimed that I got new coolant so he was not sure how I could be upset by the false reading they gave me. I have left my number with the location, contacted their shop on ******** and reached out via corporate phone number and email and have not gotten resolution. I believe I was scammed and they did not expect me to ask to see the meter once they changed the oil.

  Business response

  10/23/2023

  ************** was taken care of during all services performed. All services were performed correctly and successfully. Technician recommended a coolant exchange for her vehicle which was needed and ************** approved the service. Service was performed properly, unfortunately there was a misunderstanding about the effectiveness of a fluid exchange versus a fluid flush. ************* assumed the exchange would have the same effectiveness as a flush which are two separate services and this was explained very well to **************. She demanded a full refund for the oil change and the coolant exchange. My assistant manager made an attempt to offer her an additional $20 discount for the service and let her know we could not approve a full refund being that there was opportunity to deny the service all together when recommended and services were performed correctly with no issues. Unfortunately an agreement could not be reached with ************* as the offers we made to reconcile did not satisfy. 
  

  Customer response

  10/23/2023

   
  Complaint: 20721973
  
  I am rejecting this response because:

  After reading the response from Take5 I do not believe that their manager on duty at the time of my service was honest with them.  *** technician recommended a coolant exchange service based on a meter reading, which he showed me.  After the service was complete, I requested a post-service meter reading, and this is where I find the practice of Take5 to be unethical. I do not have a misunderstanding with services rendered. 

  As I stated in my complaint, when the technician did a meter reading of my coolant, he showed me a tool that showed 6 dots floating and read that my coolant level was bad/unsafe and that it needed to be serviced.  I did agree to this service solely based on the reading of the meter/tool.  I only went to take5 that day for only for an oil change.  I trusted that the business was honest in showing me this tool that tested the quality of my coolant.  After the service was complete, I asked them to show me the meter, just so I could see the dots had sunk.  When they showed me, the meter/tool looked the exact same as it did when they tested my original coolant.  *** service technician and manager on duty determined that the meter they used to test my coolant was not functioning properly.  ***y sold me a product based on the reading of a faulty meter.  

  I attempted to explain this to the manager on duty and he did not understand my feeling that is unethical to sell a product based on a bad control.  

  In regards to the response from take5: 

  No one explained to me the difference of a fluid exchange vs. a fluid flush.  *** only explanation I got was the meter reading, from a faulty meter, which they said showed me that my coolant was bad.  

  I did not demand a full refund for the oil change.  I did ask for a refund of the coolant exchange because they sold me the product based on a meter that was not functioning properly.  I made that clear to the technician and assistant manager that I had no issue paying for the oil change but did request a refund on the coolant.

  *** assistant manager did not offer me an additional $20 discount for the service.  I had a $10 off oil change coupon that I presented when I paid.  ***y said they had a $20 coupon in store that I could use.  This transaction happened before I learned that they sold me a product based on a faulty meter reading.  

  I asked to speak to the manager since the assistant manager did not understand the reason I was upset.  He told me that the store manager was in the hospital with his wife who was in the middle of labor.  I left me phone number and asked for the manager to call me upon his return so that I could explain the issue and they have never responded.

  Sincerely,
  
  *******************

  Business response

  11/17/2023

  The coolant tester is only a visual reference to show our customers the status of the coolant. We only do so when the vehicle is due for service based on DATE and MILAGE from the manufacturer. The technician knew the service was due before using/showing the tester to the customer. My technician are always honest in their recommendations and would not sell a service that isnt needed. We wont be refunding the cost of the service but we are willing to give the next two oil changes at 50% off to move forward in resolving this complaint. 

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