Business ProfileforRoyal Flush A/C & Heating

My AC blower motor in the attic failed and needed to be replaced. The manufacturer redesigned the replacement motor. The replacement motor has a 1/2 shaft where the original had a 5/8 shaft. The different shaft size requires that the blower wheel also be replaced with one designed for a ½ shaft. The new motor has different mounting points built into its design. So it also requires different mounting hardware. Cesar from royal flush replaced the motor and fan and used the old motor mount. The manufacturer (and sales advertisement) states the old motor mount cannot be used with this motor as its not compatible. The improper installation resulted in a very loud AC system and a lot of excess vibration in the system. When I complained about the noise Cesar told me this was normal. I got a second opinion stating there was excess vibration in the system and told this to the area manager and showed him where the sales information for this motor states that mount is not compatible and cannot be used. The manager told me if they have to redo the work they need to be paid for it. He said he would do some research and get back to me. That is the last I heard from them. The manage and the company stopped answering my phone calls. I have since had the parts replaced (at a substantial expense) and the noise and vibration is eliminated. Royal Flush was paid by American Home Shield. American home shield told me they do not cover noise or faulty/improper installs and that I need to deal with the service tech.

We had two different techs go out to verify there was not failures with our parts installed . Our parts installed where OEM all were not cheap at all . First tech verified no issues , then our field manager went out and verified the same thing .No failures and no out the ordinary functions. Customer chose to go on his own and replace the parts at his discretion , thats fully at his discretion . We cant control his actions . We spoke to the customer about the situation numerous times .our installation was not improper and all these parts where covered and paid by his home warranty by the way . And correct , the home warranty offers coverage for failures , not “noise “ concerns.

An incompatible part was re-used. I showed the field manager a piece of sales literature that said this cannot be done as the part is incompatible. Instead of correcting the issue the company is basically arguing that they know better than the manufacturer and that the manufacturers installation specifications don't apply to them. The field manager was also told the results of the second opinion, which was basically ignored. If a customer has a demonstratable problem caused by the install. The manufacturer stating the type of install is not allowed as it will causes a problem. A second opinion from a licensed HVAC tech stating that the improper install caused a problem. What else would it take to change your mind that maybe your company is not correct on this? The field manager never told me the install was correct. He made a comment about needing to be paid to redo the work. He said he would do some research and get back to me, which he never did.