ComplaintsforRoyal Flush A/C & Heating

• Initial Complaint

  05/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Royal Flush AC AND HTG service contractor was assigned by my warranty company, ******** **** ****** *****, on Thursday, May 15, 2024. The cantractor's incompetence has left my family and me without a functioning AC unit during the peak of summer, causing severe discomfort and significant inconvenience. The assigned technician by Royal Flush failed to correctly diagnose the problem and replaced the wrong part, charging me an outrageous $2,799. This misdiagnosis and botched repair by replacing a well-functioning evaporative coil in the attic has not resolved the issue. Subsequent assessments by more competent contractors revealed the actual problem lies within the outside condenser unit, necessitating additional more costly repairs. The failure of this contractor to deliver competent service is unacceptable. My family has endured unbearable conditions due to your technician's inability to properly diagnose and fix the issue. The financial burden of the incorrect repairs, combined with the necessity for further repairs, is both intolerable and unjust. I demand a full refund of $2,799 for the ineffective and incorrect repairs performed by your company. Furthermore, I expect immediate corrective action to be taken to resolve the AC unit issue, whether through proper repairs by a qualified technician or full compensation to hire another contractor to fix the problem. I have copies of all pertinent documents, including: • Invoices from Royal Flush AC AND HTG • Communications with Royal Flush AC AND HTG • The agreement with Royal Flush AC AND HTG • Diagnostic reports from other contractors I expect a prompt and satisfactory resolution to this matter.

  Business response

  05/31/2024

         Customer has not paid us $2799 .that is fully false . First he tried to scam his way from the home warranty getting a cash out knowing well we had ALREADY  applied the upgrade credit from his home warranty so NO cash out was due . His balance after the upgrade credit due was $2799 but only has  paid a down payment of $1200.....still owes us the balance . We were kind enough to finance the balance not knowing the type of scams to be done by the home owner  . First he tried  scamming the home warranty process , now he is trying to run a scam saying he paid us $2700 when that is FULLY FALSE  . Not to mention when we caught him red handed in his scheme,   he acted oblivious to the fact he had got money from the home warranty when it was not due to him ! That created a issue because we were not able to bill out to the home warranty . so we did did inform his home warranty about the stunt he pulled . After they reviewed all ,  we then were successfully able to get the matter resolved and we did bit out . 

  As far as the remaining balance ......the customer STILL owes our company a balance of $1599 and its crazy how he wants money back that he hasn't even paid . By far this customer is very comfortable with scams and fraud . Good luck to the next AC company that goes to his home . We will never return , our service is cut off per we can not risk any more false accusations and more so not a single more money hack / scheme plotted by this customer 

• Initial Complaint

  05/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had royal flush come out to my house to check on AC drip told the tech where it was dripping he went upstairs 1015 minutes later he came down and said flushed it out within a day it was dripping again. I had them come back out he told me he worked on the wrong unit. I was told i would have to pay another service fee for them to walk in the house, i paid it they came back for third time so informed me it was a drip pan they came back a fourth time this time there was two texts they went upstairs came back 1015 minutes later said it was fixed before they came back the fourth time the AC had been working I came home that day after they’ve been there for the fourth time, and the AC was not working so I called a different AC company told him the situation he came back down not even five minutes later informed me they didn’t do a thing upstairs show me a picture of the equipment up there that haven’t touched in years. I want my $150 back that I gave this company to come and work on my AC and they did nothing .

  Business response

  05/24/2023

                Report is fully in-accurate . we never worked on a wrong unit . even less did we say that , that doesn't even make sense as per we do this every day . now that we worked on two units thats a different story . and as far and $150 paid well that was never paid to us . we can not refund what the customer has not paid to us . also just because another company  supposedly said something differently , that doesn't not make it true . this customer has been hostile since the very first day with all our staff not too mention the disturbing messages and phone calls made to us . the first tech out actually requested to not be sent to her home alone as per he felt un safe . if anything we should be compensated extra for dealing with such hostile situations . and again we can NOT refund any $150 as per no $150 was paid to us by the customer . there's is no such proof of payment to us as per payment was never made to our company by the customer . I deeply hope customer the best in luck in life , my recommendation is she should really stop being so aggressive and stop using profanity towards service representative's . its unethical . we already have her recorded  on one disturbing phone call  she made to our office on 3/23/23. next time she calls with her profanity and her threats we will also be recording the conversation . 

  Business response

  05/24/2023

                Report is fully in-accurate . we never worked on a wrong unit . even less did we say that , that doesn't even make sense as per we do this every day . now that we worked on two units thats a different story . and as far and $150 paid well that was never paid to us . we can not refund what the customer has not paid to us . also just because another company  supposedly said something differently , that doesn't not make it true . this customer has been hostile since the very first day with all our staff not too mention the disturbing messages and phone calls made to us . the first tech out actually requested to not be sent to her home alone as per he felt un safe . if anything we should be compensated extra for dealing with such hostile situations . and again we can NOT refund any $150 as per no $150 was paid to us by the customer . there's is no such proof of payment to us as per payment was never made to our company by the customer . I deeply hope customer the best in luck in life , my recommendation is she should really stop being so aggressive and stop using profanity towards service representative's . its unethical . we already have her recorded  on one disturbing phone call  she made to our office on 3/23/23. next time she calls with her profanity and her threats we will also be recording the conversation . 

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