ComplaintsforBaebee Store LLC

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made a purchase through babylittlesafer.com of three pairs of infant shoes; total amount paid to the business was $77.90. The purchase was made on 3/15/23, a confirmation email was received on 3/15/23 and a shipping notification email was received on 3/16/23. The Baby Little Safer website states that shipping time should be **** business days; no where on the site does it specify that shipments may take longer OR that they may be sent from international origin facilities. The items were finally delivered on 6/1/23 (almost FOUR MONTHS later). In the time between shipment and item delivery I sent multiple emails (4/30, 5/9, 5/17, 6/2) and messages (4/30, 5/17, 5/18, 5/20, 5/24, 5/25, 6/1) to the business inquiring about the status of the package. The responses I received were exactly the same (that it was being sent to logistics, or I was told information I could see through the tracking information) and were unhelpful and unproductive. At no time did the business take any responsibility or accountability for the delayed shipment, I was repeatedly told that it was on the way, there was no attempt to compensate for the unreasonably long wait and when questioned about a return I was told to inquire later. Upon receipt of the items I inquired about a return and was told that I was expected to pay for the shipping for returning the items. I cannot trust that the company will actually refund my money, given the customer service to this point. I was also told that the issue was being taken to management and have not heard since. I have not received a response from the company in over a week, since inquiring about the return. I am no longer able to use the items since my child has outgrown the size ordered, as a result of it taking FOUR MONTHS to arrive. I believe that the company was not transparent and refused to take accountability for their actions or lack thereof and should compensate for the hardship caused by this.

  Business response

  06/20/2023

  Dear ********,

  Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you experienced with the extended delivery time for your recent purchase. We understand that the delay was due to the long shipping process to ******, and we regret any frustration this may have caused.

  Upon reviewing your case, we have taken your feedback seriously, and as a one-time exception, we have initiated a full refund for your purchase. You will be receiving a refund of $77.90, which will be credited back to your **** credit card.

  We genuinely appreciate your understanding and patience throughout this process. We strive to provide timely and efficient service, and we regret any inconveniences caused by the shipping delay. Please be assured that we are continuously working to improve our shipping processes to minimize any future delays.

  Your satisfaction is of utmost importance to us, and we value your support as a customer. We are committed to providing excellent customer service and continuously improving our products and services based on valuable feedback from customers like you.

  Should you have any further questions, concerns, or require additional assistance, please do not hesitate to reach out to us. We are here to help and ensure your satisfaction.
  Thank you for giving us the opportunity to address your concerns, and we hope to have the opportunity to serve you better in the future.

  Sincerely,
  Joy

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩