Business ProfileforCallahan's Appliance, Inc.

See Attached PDF file for complete complaint On Dec 19 2022 I contact Callahan's Appliance, ************************, FTW about an issue I was having with my dishwasher. I informed them that the ******************** lights were flashing and that the Dishwasher would begin filling and then empty. They advised me that he Service Charge and Diagnosis would be $109. I agreed to that thinking that they would check everything out. The repairman came to my house on Dec 20, 2022 and it was clearly obvious that he did not appear to be knowledgeable or qualified to diagnose the problem with my Dishwasher. He did not pull the dishwasher out and look at anything to see if it was a flow valve issue or anything like that. He simply did what I initially did, press the two flashing lights, and pressing some of the buttons. He was on the telephone nearly the entire time talking to someone else that was trying to walk him through the service call by having them research what the flashing lights error code could possibly be. The end result he told me was what I already knew ---- that the two buttons were flashing and it was filling up and emptying out. He did nothing other than push the same buttons on the dishwasher that I had pushed. (I did a search on the internet myself, for the error codes of the two flashing lights and discovered that a common issue is the flow valve being stuck from debris, which would cause the dishwasher to fill and drain, as if it was overfilling and the two lights would flash). He told me was was going to be nearly $500.00 to do the repair to replace a circuit board. He should have checked looked at the flow valve to determine if that was the issue. I had zero level of confidence in this repairman as well as this company. I feel they sent someone out that was not qualified and that I was overcharged and then they made an attempt to scam me to have them to do a repair that more than likely was not the issue with the dishwasher.