ComplaintsforService Contractors of Texas, Inc.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  These people are complete con artists. They work in tangent with American Home Shield to lie about the issues they diagnose. We paid $125 to have a "technician" come out on 4/22/2024 to see why our HVAC unit was not staying cool. They sent out someone who appears to be high on drugs. They guy then informed me there was a slow leak with a freon issue. He said everything would be covered by the home warranty company ( I have this recorded on my ring doorbell). When I spoke with the home warranty company, they said Service Contractor of Texas informed them it was a pre-existing condition that I knew about. This was a complete lie. The "manager" started yelling at me saying that I know of the problem. Why would I ever pay someone for a diagnosis I was already aware of? This has now caused my home warranty to deny the claim. I expect Service Contractors to repair the issue as the technician told me they would, or I will be filing a lawsuit.

  Business response

  04/27/2024

  Homeowner at above listed address had their warranty claim denied by their home warranty company. I have reached out to home warranty company and they advise a second opinion also went to home and confirmed our original dianions as accurate and correct. No further action. 

• Initial Complaint

  12/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We contracted them through Amer Home Shield in Dec 2022, and when contacted was told they followed Covid protocols. I mentioned we had a positive test 10 days ago, but would wear masks to be safe. When the tech arrived, not wearing a mask, he refused to service us b/c my wife was wearing a mask. We were outside the CDC guidelines for safety, yet still wore a mask and he still refused. When he left, he marked the project as complete with AHS. When my wife called the owner, he called her a ****** ****** Never have we dealt with such unprofessionalism and finding reviews, see they have several complaints. This is not an upstanding company, they treat their customers terribly by verbally abusing them and treat AHS customers terribly. I recommend anyone stay far away from this company.

  Business response

  02/15/2023

  Business Response /* (1000, 5, 2022/12/21) */ As a standard business practice our firm ALWAYS asks up front from homeowners if there is a person with Covid or Covid related symptoms prior to sending a tech to home. WE do so in order to make sure and protect our techs and allow them time to properly prepare for the call. Ms homeowner stated on phone that there were no issues present however when tech arrived she made him aware there was an issue present and did in fact request for tech to wear mask. Tech stated it was our normal procedure to contact office for instructions in these cases. Ms h/o immediately began dropping f bombs and making obscene gestures. It was at this point that tech was advised to leave the hostile environment and our office staff assisted in having the call transferred to another company. Consumer Response /* (3000, 7, 2022/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not ask on the , I volunteered the information and told them by the time the visit would happen, it would be over 10 days from the first symptoms (well within cdc guidelines). I also said the person would be isolated and we would wear masks. They still chose to send someone, so you would think they would have told the tech, he would have worn a mask and they wouldn't need to lie about how the interaction went down. It's disgraceful. None the less, the owner of the business proceeded to verbally assault my wife by calling her a ******** ******* which is NEVER OK. Then they lied again to AHS saying they were too busy to complete the visit. Business Response /* (4000, 9, 2022/12/27) */ All the response information from homeowner is incorrect. Mr. homeowner was not present during interaction with tech and I believe is making assertions on information he may truly believe. We assisted the homeowners to the best of our ability in finding a different contractor within 30 minutes. We consider the call closed and have advised their home warranty provider to place our firm on a do not service list for them in future. We never told AHS we were to busy to complete the call. We advised them we would not subject our techs to the type of verbal abuse and foul language Ms homeowner was displaying. It was awful and uncalled for in any circumstance. Respectfully... Consumer Response /* (4200, 11, 2022/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I 'truly believe' what I'm saying b/c I was at the house during the tech's visit, but that's not the main issue. This contractor has repeatedly lied in his replies. The AHS status did change once they left to "complete" and I received a call from AHS stating the contractor would not be able to send another tech b/c they were too busy. I never asserted what the contractor told AHS, just what was relayed to me. Despite this, the owner is willfully avoiding the fact HE called my wife a ******** ******* on the call. We have it recorded, so we're not lying and can back it up. Additionally, I was the person on the original call and they did not ask about Covid. Again, I brought that subject up and told them I would be isolated as a precaution and we would wear masks. What was awful and uncalled for was the owner of the company resorting to verbal abuse, against a woman none the less. And then come on here and call us liars. I would not recommend them to be allowed a good rating with the BBB and would never allow them in our home again. Business Response /* (4000, 13, 2022/12/30) */ Once more. The homeowner is incorrect and no recording exist as there were no statements made. Respectfully... Consumer Response /* (4200, 15, 2023/01/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again, the business owner is lying and I can provide the recording. Respectfully.

• Initial Complaint

  09/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  sct replaced compressor on ac unit that was under warranty. the compressor failed after 3 weeks of use. SCT replaced the defective compressor only after i ( the consumer paid over $400.00 out of pocket for defective device. The Replacement is now failing while still under warranty. The SCT dispatcher is requiring me to pay another ee to inspect the 2nd potentially faulty compressor. It is lod and making lots of noise and appers to be leaking. i do not want to incur another $400.00 plus fee for installation of inferior products

  Business response

  11/23/2021

  Business Response /* (1000, 5, 2021/09/28) */ Homeowners complaint needs to be directed to his Home Warranty Company. They are the ones that set all warranty guidelines......thank you...

• Initial Complaint

  09/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Charley came for "diagnostic" evaluation of intermittent functioning A/C issue. Removed compressor cover & plate covering electrical wires on compressor. Submitted an repair order for COMPRESSOR replacement & 18 lbs.of Freon,for upfront payment of $1980.NOTE: DID NOT REPLACE COVER or PLATE which he compromised/ broke when he removed. Subsequently, had another A/C tech repair. A capacitor was the issue NOT the compressor. Charged for capacitor & service call.Owner, "J R",contacted me a week after requesting for person in charge of company to contact me. His belligerent response to to the FACTS that actually happened, were DENIAL. His tech 1) misdiagnosed malfunction, FACT & 2) disassembled my equivalent WITHOUT replacing as originally found FACT. Note: Company represent repair company for American Home Shied home warranty. Jeromy exhibited more professional demeanor. Sensed racist undertones from both JR & Charley. Beware!

  Business response

  12/13/2021

  Business Response /* (1000, 5, 2021/09/27) */ Found homeowner compressor pulling 168 lock rotor amps. Replaced capacitor and compressor would run for few minutes and lock back up. Compressor needs to be replaced for long term repair. Did advise homeowner cash up front due to his argumentized demeanor. Standard practice for our firm in these situations. This is a Trane unit with two compressors, low stage and high stage. The low stage demand is normal. High stage compressor will pull lock rotor amps after it runs for a bit . If the unit is running at this time it will only operate in low stage. Homeowner had the option to request a second opinion and choose not to. We did in fact not replace sound blanket back on defective compressor and would be happy to do so should homeowner request. WE DID NOT DAMAGE ANY PORTION OF HOMEOWNER UNIT. Homeowners major complaint he just did not want to pay for his non-covered Freon. Racist undertones? My grandchildren are bi-racial and Charlies girlfriend is African American.. Consumer Response /* (3000, 7, 2021/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, A/C functioning properly at BOTH stages. #2, Stated upfront payment PRIOR to speaking w JR, who said," require upfront payment because of people like me". Measurement was low because THE BREAKER WAS TRIPPED. Final analysis, MISDIAGNOSED (seeking unnecessary payment from AHS policy holder), LEFT SOUND COVER OFF, broke plate covering electrical components (necessary to get reading). A/C functioning as designed. Also, legally, Freon can be captured & replaced in original system as long as not deemed from a "burn out". Practice honesty, best policy. Business Response /* (4000, 9, 2021/09/29) */ Freon can only be reclaimed and reused if done so in a new virgin reclaim tank. Our firm does not carry new unused reclaim tanks. ALL NON COVERED COSTS FROM ALL CUSTOMERS ARE REQUIRED IN ADVANCE. Rest of prior statements stand as stated. Consumer Response /* (4200, 11, 2021/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Now you admit Freon can be replaced.Freon is a moot issue since the compressor is functioning as designed after the "RUN/START" capacitor was replaced. Misdiagnosis could have cost $1980 UNNECESSARY expense.Your previous statement did not address why your tech DID NOT replace 1- the sound dampener cover or the terminal cover for compressor which he removed. Accept responsibility for 1- misdiagnosis & 2- not replacing parts as were originally found. Your tech ," Charlie "made a mistake. Own it then present mutually agreeable resolution. Note, terminal plate was damaged when removed. I can provide all receipts. Facts & the truth always prevail.American Home Shield contractor relations department will deal with you appropriately. Instead of attempt to rob me now you owe me . Practice honesty, best policy.Question, how many other homeowners have you caused UNNECESSARY expense? Thank God your trick did not succeed with me. Don' t be greedy. Leave a honest legacy to Jeremy & your grandchildren.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩