Customer ReviewsforService Contractors of Texas, Inc.

My upstairs unit has a small leak, I am aware of that and have been adding 1-2lbs of refrigerant for the last couple of *******, once a year. Each of these annual calls has been through a home warranty company. Each year, they send a different company and they add a couple pounds and all is great until the next year. Until... I met Service Contractors of Texas. I was not home at the time of the service call and this technician proceeded to tell my wife that our evaporator coil has rusted and must be replaced. A total of $2,275 out of pocket on TOP of the warranty for a new evaporator coil (due to rust) along with, Sediment drain ($255); drain kit ($295); float switch ($285); armaflex ($145); locking caps ($145- these are optional and prevent theft of refrigerant, we live in a gated community and did not ask for these); plus $1,120 for the 14lbs of refrigerant to fill the new coil. We asked if he could just charge the existing unit and he said no, due to the rusted coil.I googled "rusted evaporator coil" and quickly learned that this is quite common and absolutely does not mean the coil needs to be replaced, in some situations yes. I called a different company and they came out and added 3lbs of refrigerant for a total of $350. My AC is now 68 degrees and working great like it always does after my yearly service call. I showed the new technician the invoice from Service contractors of TX and his words were, "this is bullsh*t". So for $350 I got fixed what Service Contractors of TX wanted to charge me $2,275 for a new coil or $6,250 for a new 14.3lb unit. There was also a charge for 14lbs of refrigerant, which the new tech said that new units come fully charged and you do not add any refrigerant. Total scam to try and sell you a new AC unit or additional expensive parts. When you get a nail in your tire, do you buy 4 brand new tires? I don't. Thanks for nothing Service Contractors of **. Zero stars.

We are sorry that you feel this way but, if you have been adding freon yearly to the same unit this is not a correct repair. It is a temporary fix. American Home Shield requires us to do a repair correctly. Adding freon to a known leak is not a good repair. It is like adding air to a tire that you know is leaking.

Exceptional service. The blower on my A/C would not cycle off. It ran continuously. I report the issue to my home warranty company on Sunday morning and ******* from Service Contractor called that afternoon to schedule service the following day. ****, the technician, arrived as promised on Monday during the promise time frame and promptly diagnosed the problem and repaired my system. ******* and **** are both professionals and a pleasure to work with. I highly recommend Service Contractors of Texas for air conditioner maintenance and repair.

Thank you ************....been a pleasure.

Check out their reviews on Yelp. For several months I have had issues with this company. Originally they were sent out by my home warranty company for routine maintenance on my AC unit before the summer heat. Not once did the tech mention any issues with the unit, but the next day I noticed my unit stopped cooling. They returned after the weekend and told me the compressor needed to be fully replaced. The tech and paperwork from both visits never mentioned any other issues with my unit. When my warranty company sent me an estimate, SCT said my unit was out of code and I would need to pay almost $500 more than what my warranty company would pay to repair the compressor. Many times, they told me a compressor, even refurbished would be several thousand dollars (but covered by my warranty), and I must get my unit up to code before they could repair it. Unbeknownst to SCT, I had 3 home inspections in the last 4 years and not once did the city inspectors tag me for my AC being out of code. When I started asking questions to understand better, I was dismissed and no one gave me straight answers. Ultimately I felt it best to go with the cash out option on my warranty since SCT was not being transparent. They continued to be dishonest by telling my warranty company that now the costs would be less than $900 for all repairs including the almost $500 for code violations. When I called to get more information, ****** in the front office was wonderful but her boss talked over me, would not hear my questions, and yelled at me for no reason. He was an absolute bully that can not justify his dishonest business. I have tried many times to get answers or come to a good solution, but repeatedly this guy treats me with disrespect and rudeness. He and his dishonesty have truly earned zero stars.

We have repeatedly, AND I DO MEAN REPEATEDLY, attempted to explain to this homeowners coverage limitations to them so many times that we politely have wore our selves out attempting to do so. It is not our company that decides warranty company limitations but instead that of the warranty company itself. We have directed her back to her warranty company more than once. We ended our conversation again with that advice to her.