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ComplaintsforJ & N Wrecker Service
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Complaint Details
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Initial Complaint
11/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They towed my car, dragging it with wheels locked and slightly turned from the back on to tow truck when I got my car I drive like a block and my front end locked upBusiness response
11/03/2023
In reply to this complaint, we have spoken with ******************* concerning this matter. The vehicle was towed with no error, we offered to show **** how her vehicle was towed, the repair she is requesting is something that does not have contact with our tow truck. **** took possession of her vehicle on 10/27/2023 and made no attempt to call about her vehicle until 11/01/2023. As of today 11/03/2023, she has not provided her vehicle for us to inspect or for us to demonstrate how her vehicle was towed. We are available Mon-Fri 8am - 4pm to have her vehicle inspected.Customer response
11/25/2023
I called the same night I picked my vehicle up. And left message with the guy that answered. Your saying the repairs didnt basically touch ur tow truck. Hows that when its the bearings that allows the tire to spin the studs that hold the tire on and the steering knuckle that was locked when it was pulled in to flat bed and again how did the front tires not touch the tow truck thats some magic and I havent brought th e car to yall cause its being repaired its in the shop everything under my front end was new s*** dont just break like thatBusiness response
11/30/2023
We have not received any communication directly from vehicle owner regarding this complaint, we advised in our last communication that we would like to inspect the damages and demonstrate how the vehicle was towed, we have reviewed our records of this tow and no damages occurred during our possession of this vehicle. After reviewing file for impounded vehicle, the vehicle owner was not present at the time of tow and no contact has been made to us regarding the matter since 11/3/23. We would like to offer a in person review of vehicle with the vehicle owner. Please contact ***** at ************* anytime from 8am-5pm M-F to discuss this matter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.