ComplaintsforVitaminRocket
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Complaint Details
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Initial Complaint
05/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order the first part of April, 2021 for $112.43 and did not receive the product in the stated time. 4/13/21 I emailed asking for an update. They emailed 4/28/21 stating the liquid gels will not be in stock until the end of the month and they were working on getting the super cortisol shipped to them and should be within a week. I told them I needed it ASAP because I was about out. They offered a refund at that time but I knew it was hard to find the product everywhere else and wanted to give them a chance. 4/28/21 I asked for an update was told some would be in stock 5/7/21, the others within 5 days. 5/18, 5/27 & 6/3 I asked for updates and no answer. 6/8 I asked for a refund, no answer. 6/16/21 I asked for an update and no answer. I figured I was out the money until I saw a bbb complaint against them. Figured it was worth a shot.Initial Complaint
01/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered ***************** from vitamin rocket on March 22nd and it was on backorder. I requested a refund but no response. Purchase amount $43.96. How can funds be recovered...looks like they are out of business.Initial Complaint
10/29/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered 3 bottles of ****** *** , 1000 mg softgels from Vitamin Rocket on 4/8/21, which was $46.53 + shipping and handling totalling $54.52, which was debited from my account on 4/9/21. After about 2 weeks or so, I had not received the supplements, so I called and was told the item was on back order and it would take about 4 to 6 weeks to receive. I agreed to wait at that time, but after 6 weeks, I still had not received. I then emailed company stating I would like to cancel the order and receive a refund, but received no answer. I emailed 3 different occasions for the status of my request, but still no reply. I would like to be refunded. My order # is: ******* Please let me know if additional information is needed. Thank you
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.