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Find a Location

Ownershield has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ownershield

      PO Box 852770 Richardson, TX 75085-2770

      BBB Accredited Business
    • Ownershield

      1900 Firman Dr STE 700 Richardson, TX 75081-1869

      BBB Accredited Business

    Business ProfileforOwnershield

    Auto Warranty Plans
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    According to TX Secretary of State records, NJ Secretary of State records, the New Jersey BBB files and the NCTX files, Peter Masi and Kurtis Orcutt are principals of Accelerated Service Enterprise LLC, Dealer Motor Service Inc, Independent Dealer Group Inc and Ownershield Inc and National Security Exchange LLC dba Auto Care.

    The BBB Business Profile for Accelerated Service Enterprise LLC can be found here;

    https://www.bbb.org/dallas/business-reviews/administrative-services/accelerated-service-enterprise-in-richardson-tx-90850427?language=1 .

    The BBB Business Profile for Dealer Motor Service Inc can be found here;

    https://www.bbb.org/dallas/business-reviews/auto-warranty-plans/dealer-motor-service-in-richardson-tx-90852281?language=1 .

    The BBB Business Profile for Independent Dealer Group Inc can be found here;

    https://www.bbb.org/dallas/business-reviews/administrative-services/independent-dealer-group-in-richardson-tx-90847911?language=1 .

    The BBB Business Profile for National Security Exchange LLC dba Auto Care can be found here;

    https://www.bbb.org/dallas/business-reviews/auto-service-contract-companies/autocare-in-richardson-tx-90345937?language=1 .
    See all additional business information

    At-a-glance

    Customer Reviews

    3.06/5stars

    Average of 33 Customer Reviews

    Customer Complaints

    212 complaints closed in last 3 years

    104 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/12/2018

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Administration Company of Aftermarket Transportation Products

    Products & Services

    Mechanical Breakdown Vehicle Service Contracts

    Business Details

    This is a multi-location business.

    Find a Location

    Ownershield has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ownershield

        PO Box 852770 Richardson, TX 75085-2770

        BBB Accredited Business
      • Ownershield

        1900 Firman Dr STE 700 Richardson, TX 75081-1869

        BBB Accredited Business
      Location of This Business
      PO Box 852770, Richardson, TX 75085-2770
      BBB File Opened:
      10/1/2010
      Years in Business:
      14
      Business Started:
      10/30/2009
      Business Started Locally:
      10/30/2009
      Business Incorporated:
      10/30/2009
      Accredited Since:
      2/12/2018
      Type of Entity:
      Corporation
      Alternate Business Name
      • Owner Shield
      • Ownershield, Inc.
      • OSI
      • 1st US Auto Protect
      • Smart AutoCare
      • 1st U.S. Auto Protect
      • Advantage Care
      Related Businesses
      Business Management
      • Mr. Peter Masi, Director
      Contact Information

      Principal

      • Mr. Peter Masi, Director

      Customer Contact

      • Mr. Peter Masi, Director
      • Mr. Richard Kahlbaugh, Board Chairperson
      • Mr. Michael Grasher, CFO
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      214 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/08/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I broke down out of state and called my warranty, smart auto care. They informed me about trip interruption, which to my understanding was a rental car for $50/day up to 7 days *** and a hotel for $75 up to 3 days ***. I called and asked for the recording of my conversation with ****, which they pulled and confirmed over email I stated $50/day up to 7 days. What I didn't understand was it is only applicable for up to 7 days for every 8 hours of labor. The representative stated this but based on my recording I did not state this back, I only stated back what I understood. I asked for a one time exception to which they said no. Additionally, the third party vendor smart auto uses for parts shipped the wrong part twice. Further delaying my trip, when Im active duty military, stranded in a different state at this point. And smart auto informs me via email they dont cover the delays of weekends or wait times for parts. The vendor shipping the wrong part twice significantly delayed the repair and caused me to use a rental longer than expected which they arent even covering either. I would like to be reimbursed for my full rental.
      Read More

      Customer Reviews

      33 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nicole C

      1 star

      07/26/2024

      Would leave a 0 if possible. The worst run around and unprofessional place I have ever dealt with. I have been without a vehicle for a month, it took over 2 weeks for them to get back to me for repairs, and then another two weeks of ghosting calls from myself and the dealership with no approval for repairs. They approved the timing chain and according to the dealership it needs a new oil pump otherwise it will break again in a matter of weeks due to not lining up. They will not cover a new oil pump because there is nothing wrong with the current one. When I asked if they will cover it if it breaks they said no because they covered the timing chain once already. I would not recommend this company to anyone. Nothing but a run a round and waste of money.

      Local BBB

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