ComplaintsforDatalink Bankcard Services
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Complaint Details
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Initial Complaint
07/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On the 16th of June I called my credit card processor First Payment Systems to resolve PCI fees being charged, as I was compliant. The man I spoke to said it was because they could not read my machine. (I had no idea I was NOT talking to a FPS representative.) He proceeded to tell me I needed a new machine and emailed me contracts to sign. 2 days later I received and setup the machine and noticed I had a different Merchant number. When I called to cancel and get an RMA to return the equipment, I asked that the acct. be closed. I was never informed that I needed a form to cancel until today. One week later I received the RMA, sent back the equipment and was charged the monthly billing of $65. Then a letter from Optima leasing company tells me I am in a non-cancelable contract for 5 yrs. Then the equipment company Clover emails me and says that another $65 will be withdrawn. I have called Datalink on the avg. of every other day to get this resolved. Now I have filled out a Notice of cancellation which I was just sent today and told I will be charged until August. She also said if I stop the payment the acct. will not be closed. I have asked both Clover and Proxima/Azura Leasing to cancel and they said only Datalink can cancel these contracts. I am very skeptical that they will not do this and so will have to keep an eye on my bank acct or change it completely. I believe it is fraud to make me believe that they were my processor and contracted me under false pretenses, as I still have the same processor FPS for 12 years and very happy with their services.Business response
07/15/2022
Business Response /* (1000, 5, 2022/07/04) */ Contact Name and Title: Scott ********, Complianc Contact Phone: XXX-XXX-XXXX, ***** Contact Email: **************@datalinkonline.net We spoke with ****** and addressed her concerns. It appears that she was provided with some erroneous information in regards to closing the account. As per her request, all accounts have been terminated without obligation and any fee billing has been or is in the process of being refunded to her. ****** stated that these actions would satisfy her concerns. Consumer Response /* (2000, 7, 2022/07/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Scott at DataLink fully refunded all monies debited from our acct. Very gracious and helpful. Thank youInitial Complaint
06/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We were set up with a CC machine and the sales person never disclosed to us any early termination fee. We have no account information other than withdrawal from our bank for fees. We have never used the machines nor made any transactions. The technology is not compatible for our business. We have tried to cancel the account in the past. We have never used the account and they continue to withdraw money from our account. WE were able to reach them yesterday and they want us to fill out an early termination paper work pay 400.95 dollars but we were never told we were signing up for a certain amount of time etc. None of this was disclosed to us. The salesperson signed us up and disappeared.Business response
07/15/2022
Business Response /* (1000, 5, 2022/07/05) */ We spoke with the complainant about their concerns. Because the account is dormant no penalty fees for closure would apply. This has been clarified to the complaintant to alleviate any further confusion. The account has been closed and the complaintant has stated that they are satisfied with this resolution.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.