ComplaintsforAnytime Fitness

• Initial Complaint

  08/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I canceled my gym membership with Anytime on 2/28/2022 by going into the club and meeting with the manager, providing him with my information and turning in my FOB for door access. At that time, the manager stated that his computer was down, but that he'd file the paperwork as soon as it was back up. I called a week later on 3/8/2022 to confirm that the cancellation was complete and was told verbally that it was, however I never received any documentation to that effect. I was told there was a 30 day notice required when cancelling so I anticipated another bill in March which occurred as expected. However, I continued to be billed every month since then. I didn't notice this until June and then reached out to the manager. He informed me that when I had cancelled before the club was in the middle of a management transition but that he recalled my call on 3/8. He said he'd try and follow-up with the billing company ABC Financial to get me refunded but that I should call them as well to ensure it was cancelled on their end. ABC said they had no record of my cancellation and so I would continue to be billed until I sent them a certified letter notifying them of the cancellation and that would begin a new 30 day notice so I'd be billed in August as well. I sent them the letter and continued to try and follow-up with the manager of the club. The manager verbally confirmed that my membership should've been cancelled in March and I requested he send me a written statement to that effect so I could send this to the billing company, however he has now stopped taking my calls. I've called him 5 times over the past 2 weeks and left messages every time with no response. In total I've been defrauded for 5 months of this membership totaling $182.50 due to the inability/unwillingness of this club to properly cancel my membership. If the club is unwilling to refund this, I'll have no choice but to dispute these charges with my credit card company.

  Business response

  11/02/2022

  Business Response /* (1000, 5, 2022/08/12) */ We do not have record of Mr **** Garza. We ask that he verify the location of this dispute. Consumer Response /* (3000, 7, 2022/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They haven't addressed the issue of the months erroneously billed. The location of the gym specified is correct: ******************************** XXXXX My last name on file with them is ****. Business Response /* (4000, 11, 2022/09/02) */ I cannot review any information because there is no **** Garza in our system. Consumer Response /* (4200, 13, 2022/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated in my last response my name in their system is **** ****. My agreement number with them is XXXXXXXXX. Business Response /* (4000, 15, 2022/09/06) */ There is no record of cancellation but in an effort to resolve this issue we will cancel and waive any delinquent payments/ ensuring there is no collections as of today 9.6.22 Consumer Response /* (4200, 17, 2022/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are no delinquent payments to waive, they were directly billing my credit card and I was unable to stop them because they "lost" my cancellation without filing it with the billing company and so just kept billing me. I've since cancelled again directly with the billing company and finally succeeded in stopping them, but not until they billed me for an extra 5 months. The only resolution that is acceptable is to refund all my charges since April when my contract should have ended had they processed the cancellation correctly in February when I told them to.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩