Business ProfileforSignature Home Furniture Outlet

We bought furniture from this store on 03/02/2020 and it was all my house furniture. Manager of the store at that time was Marcel (469-954-5558) who sold everything to us. We paid $750 through card and $3000 in cash. He issued us a carbon copy of the receipt he prepared at that time of the items we purchased, amount we gave and wrote the warranty just by hand on the paper. He mentioned that if he ever come across any issues in the items (we bought brown sectional sofa, white king bed with mattress, 2 white side tables, brown coffee table with two end tables, blue living room rug). He wrote the warranty of the beds as 2 years and sectional as 3 years and also mentioned that mattress is 10 years under warranty. We are in TX from last five years and mattress has also been an issue for us. We have bought many mattress in these years as we get back pain soon. So, this was discussed with him and he said if mattress gives us problem again, we can rush back to the store and he will help us to replace it with new one. Now, we have been experiencing issues with mattress from so long and we decided to reach the store. We contacted them on call and they said management has changed and they cannot help previous customers as they do not have any database with them and the current manager Tamir (469-274-2224) denied to help us. We went to store as well tried talking to current manager a lot and he kept on repeating the same thing. He said the invoice we got from Marcel is useless to him and he cannot help any customers he was tied to and he is maintaining his own database and do not have a way to pull the database for any previous customers (including us). He gave us this in written as well. Before going to Furniture store, we have tried contacting Ashley Furniture as well they stated item was not bought from Ashley store and they cannot do anything for us and asked us to approach the vendor only. So, as a consumer we are stuck and filing complaint against both of them.