Business ProfileforGAINSCO, INC.

This is a company that does not follow through on auto accidents caused by a member of there insurance company. ***** ******* July 2nd incident. This person hit my car which was parked gave his ins info admitting he was at fault. When I contacted Gainsco I had to go through several agents and supervisors, ****** Ramenz, ****** *******, someone named **** and ****** just to get a claim and these individuals are really horrible at following through. The funny thing is this ***** person would not answer his phone when the Gainsco people tried to contact him so they quit trying and closed out the case. Here is the point he lives in my complex and I was able to contact him at his job, *** of *********, ** he is manager of Service I believe. He lied to me several times stating he would pay me for the damage but he never came through. Therefore I had to go through my INS Statefarm and open a legal case against Gainsco. I may or may not reclaim my deductable but will see. I recently got a letter from Gainsco ****** **** Level I Claim person who closed out the claim because ***** would not answer his phone.

September 16, 2024 BBB of ************************************************************************************************** Re:Our Insured:************************* Policy Number:PAPA13994817-0000 Report ********** Claim **************** Date of Loss:July 2, 2024 Claimant: ********************* To Whom It May Concern:This will acknowledge the receipt of the Departments correspondence which accompanied an inquiry submitted by *********************. The above captioned loss occurred on July 2, 2024, reported the same day by ************ who advised us that our insured back into his vehicle. We attempted to contact our insured, *************************, regarding the open claim twice via phone and text message but were not successful. The same day, we secured Mr. ***** statement and explained to him we needed contact with our insured to complete our coverage and liability investigation. However, in the meantime we provided ************ with our quick estimate link to complete an estimate of his vehicle damages.On July 4, 2024, and July 5, 2024, we attempted contact with ****************** again via phone and text, but we were not successful. On July 9, 2024, we spoke with ************ and advised him an initial estimate of his vehicle damage was completed, but that we were still pending contact with our insured, ******************. On July 10, 2024, we attempted contact with ****************** again twice via phone and text but were not successful. In response, a contact letter was mailed to ****************** requesting a call. On July 17, 2024, we contacted our insureds agent to confirm Mr. ******** contact information. We obtained an additional number and an email address for ******************. We attempted contact at the additional number but were informed we had the wrong number. On July 23, 2024, multiple contact attempts were made to ****************** and a reservation of rights letter was also sent to remind him of his duty to cooperate in the event of a claim. We spoke with ************ on July 23, 2024, to update him on the claim status. We explained we had been unsuccessful in contacting our insured, ******************; however, we would continue our contact attempts, but it was possible that the claim may be denied due to Mr. ******** lack of cooperation. On August 1, 2024, multiple contact attempts were made again to ****************** via phone and email requesting him to return our call. On August 14, 2024, the claim was denied for a lack of cooperation. Without Mr. ******** cooperation to assist with the claim investigation, we are unable to resolve the claim at this time. On August 27, 2024, a denial letter was sent to ************ and we attempted to contact him to advise of the claim denial due to Mr. ******** lack of cooperation. Additionally, there is no objective evidence available to support any negligence on ******************.Should you have any questions regarding this matter, please contact the GAINSCO ******************** at ************ or email [email protected],*************************** Claims Manager GAINSCO Auto Insurance ************ x 4886