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Review from Vernon L
1 star08/13/2024
Bad business practice of insisting that a person who wanted a free credit score physically talk on the phone or chat on the app to cancel their account. That's very bad practice and wastes the customer's time.
One Technologies, LLC Response
08/16/2024
The consumer signed-up online for NationalCreditReport on 8/13/2024 at 12:28 AM (ET); he apparently became aware he could not cancel his free trial automatically and had to wait until ************* opened at 9:00 AM the same day. However, in lieu of cancellation, he chose to file a complaint with the Better Business Bureau, expressing the undue hardship this situation had caused. While online cancellation is not a legal requirement for our credit monitoring products at this time, the consumers subscription was cancelled upon receipt of his complaint on 8/14/2024. Thank you,Corporate Escalations One Technologies, LLCReview from Johnson A
5 stars07/17/2024
i sent out the jumpstart letters. i really dot see error on my report.. The only thig i see are the inquiries that needs to be removedReview from Tobi S
1 star06/07/2024
TOTAL LIE!! this is NOT A FREE SITE!! YOU HAVE TO PAY!!! THEY have you enter all your information then you have to enter a credit card to get your credit score!! SCAM!!!!One Technologies, LLC Response
06/11/2024
This consumer began her enrollment for our credit monitoring service on 6/07/2024; the headline offer she saw on our website was Get Your 3 Credit Scores. Directly below it stated, Monthly membership of $29.95 automatically charged after free trial until you cancel. After submitting personal information, which allowed us to verify her identity, she was asked for a credit card to complete her purchase. She ultimately chose not to complete enrollment and left the site. Her contention that she was not advised there would subsequently be a cost is incorrect. Thank you,Corporate Escalations One Technologies, LLCReview from Deborah R
1 star06/04/2024
THIS IS A SCAM. I cancelled my membership online before the deadline. One of their questions is why I cancelled, and it asked was it for the fee report and I said yes. A few days later I look at my bank account and they have charged me multiple times making my bank account overdrawn. I called again and they had no record of my cancelling and the agent put in a request for a refund. They used that date as the day I was cancelling and now they send me an email saying my request for refund is denied.because of the length of the account. I called them and tried to explain and was told they have no record of any request for refund, no record of any of my calls and no record of online request to cancel.I want my refund and part of the money I had to borrow from ****** to keep the bank from over drafting my bank account.One Technologies, LLC Response
06/06/2024
This consumer signed-up for our credit monitoring service on 5/19/2024; at the end of her 7-day free trial, she was charged $29.95 (on 5/27/2024). She called Customer Care later that same day to state she had previously cancelled online during the trial and therefore, should’ve never been charged. She was subsequently advised we had no record of any prior contact or cancellation. Nevertheless, while we investigate the matter to find out what may have occurred, we issued her a full refund of charges and an apology for any inconvenience she may have experienced. Thank you, Corporate Escalations One Technologies, LLC
Review from Diane P
5 stars06/03/2024
Great so far havent used it much yet Im sure I will be checked no it more oftenReview from Mark P
5 stars06/03/2024
Great app to have to keep track of your creditReview from Candase W
3 stars04/27/2024
Its not score senses fault but It would be a bit more satisfying if all the info was up to date and correct, but got the most part pretty accurate.Review from Tatiana C
1 star04/11/2024
I got charged money and didnt get a refund like they promised. I need that money back ASAP.One Technologies, LLC Response
04/12/2024
The consumer signed-up for a 7-day free trial of our credit monitoring product on 4/08/2024 and paid a $1.00 processing fee to activate her membership.She called to cancel her free trial on 4/10/2024 and her dollar was refunded.Thank you,Corporate Escalations One Technologies, LLCReview from Edward M
1 star03/26/2024
its a scam !!!!! i never signed up for monthly charges..it said free credit report on what i saw..only 1 dollar unless you sign up for monthly !!!!!!!!!!!!One Technologies, LLC Response
03/27/2024
******************** (NCR) offers consumers a 7-day free trial of its online credit monitoring product; a $1.00 refundable fee is charged at time of purchase to verify payment. If the trial is not cancelled during the first seven days, a monthly membership account begins at $29.95 and continues until cancellation.This consumer purchased NCR on 2/06/2024; the terms of the offer were explained online and in the Welcome email they received and opened, which not only verified purchase but specified the precise date and time their paid membership would go into effect.After being charged for two months of service, the member called and cancelled their membership; in turn, all charges were refunded.Thank you,One Technologies, LLC Corporate EscalationsReview from DAHYANA v
1 star02/05/2024
they have not send my money back. They took money out of my account. I am still waiting for my refund, and is been 2 months. I don't know what else to do. They answer and always say yes, it should be any day now and nothingOne Technologies, LLC Response
02/06/2024
Records show the complainant purchased ******************** for a friend on 12/14/2023, using her own email address and credit card number.******************** offers consumers a 7-day free trial of its online credit monitoring product; a $1.00 refundable processing fee is charged at time of purchase to verify payment. If the trial is not cancelled during the first 7 days, a monthly membership account begins at $29.95 and continues until cancellation.After her credit card was charged on 12/21/2023, she sent an email requesting cancellation and a refund, then called the following day. When her refund request was denied, she waited seven (7) weeks to call back, on 2/05/2024. Her refund was approved the same day. Thank you,One Technologies, LLC Corporate Escalations
Customer Review Rating
1.59/5stars
Average of 39 Customer Reviews
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