![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Complaintsfor365 Custom Turf
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Project started on May 8th, 2023 Contract ID: **** Total cost: $31,882.10 paid in full on 05/24/2023 Project was not completed, fire pit was backordered until 06/16/2023 at which time it was to be installed. After several email, phone calls and text the fire pit has still not been installed and our attempts at communication are being ignored.******** request was put in on 06/15/2023 due to poor workmanship, damaged sprinkler head, turf not being secured in certain areas, weeds growing in the turf, seams visible, wrinkles in turf, lumps and dips under the putting green and a damaged paver.Customer response
09/14/2023
The company contacted us and is currently working to fix the issue.Initial Complaint
07/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
To Whom It May ********* am writing to file a complaint against 365 Custom Turf. On July 7, 2023, 365 Custom Turf initiated an *** withdrawal from my banking account without my authorization. I had received an email from 365 Custom Turf stating that my final payment was due on July 7, but when I clicked on the link in the email, the bill said that nothing was due because the *** payment was already in transition. (attached)I had made my initial 20% down payment with an *** withdrawal, but I did not authorize 365 Custom Turf to automatically withdraw the final payment from my bank. My original plan was to make a payment from another bank or write a check, but I went ahead and let the *** payment go through.One rule governing how businesses can use the *** network is that a business cannot initiate an *** withdrawal from a customer's account without the ************************'s authorization. I have already contacted my bank and have asked them to block future *** withdrawals from 365 Custom Turf.I am requesting that 365 Custom Turf provide me with a written explanation of how this unauthorized withdrawal occurred and how they will prevent it from happening in the future. I am also requesting that 365 Custom Turf do the final inspection that was supposed to be done before my project was completed. I have attached a copy of the email from 365 Custom Turf stating that my final payment was due on July 7. I have also attached an email from 365 Custom Turf showing that the *** payment was already in transition on July 7th I would appreciate it if this could be investigated and appropriate action is taken to keep this on their record, as I am concerned that **************************************** place to prevent unauthorized withdrawals from customers' accounts. Thank you for your time and attention to this matter.Sincerely. *********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.