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Complaint Details
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Initial Complaint
01/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have attempted for 5 days to get a response from customer service in regards to items I purchased that had dirt and mold looking stains on comforter and pillows. I sent pictures with every correspondence I have sent. As of today, January 19, **** I have not received any response.
Business response
01/22/2024
We apologize about the damaged comforter that you received. We went ahead and got a new order put in for you. You won't have to go through the hassle of returning the old one. Your new set will be shipped out today.
Your new order confirmation number is 98267
Initial Complaint
01/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Placed an order before Christmas with this company. Many emails to customer service went unanswered regarding order that contained wrong size and was returned to company in perfect condition. Linen Mart issued refund of $82. $20 less than original order.Business response
01/18/2024
Hello,
Our Returns & Exchange Policy is clear that anyone who would like to return a product that return shipping cost will be deducted from their refund.
Initial Complaint
01/04/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought an item - Fleece blanket w 2 pillow shams. The item arrived quickly. The item did not have matching shams as was indicated in the sales photo. After MANY attempts to call, and email Linenmart with zero success. Both telephone numbers listed are voice mail responses with NO indication they belong to Linenmart. Both voicemail boxes are always "full" and take no messages. The numbers are Los Angeles numbers although Linenmart is situated in ******* ****** I tried "live chat". After a very long wait i finally spoke with a live person who heard my complaint for replacement MATCHING pillow shams and was told "NO problem" to receive 2 REPLACEMENT matching shams at NO COST to me. This was before Christmas 2022. I never heard from them again. I have tried live chat many times now, including an additional email, all with no response. I spent 3 hours waiting for a live agent. No response. Today it's been over 1 hour with no response. The situation is unacceptable. A company that does not respond to customers. A customer service dept that does not exist. They simply do not respond to any inquiry. Thank you Thank youBusiness response
03/21/2023
Business Response /* (1000, 5, 2023/01/05) */ Hello, Thank you for reaching out. We have sent out a replacement order for you. Sorry for the inconvenience of mismatching shams. Consumer Response /* (2000, 7, 2023/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) A satisfactory replacement was sent in a timely manner, and delivered. The matter is resolved in full. There is no further need for any action from either party.Initial Complaint
12/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been trying to return bed sheets for since about December 12th. I was sent an email telling my my return process was approved and they would sent me a return label for shipping. I have yet to receive a email with a return label. I have called, emailed, and even Facebook messaged them and received no response from anyone. The phone number they provided rings up a Los Angeles phone, and any other forms of contact are met with silence. They only gave 30 days to return this but have not reciprocated contact to give me the return label despite saying their customer support is avaliable 7 days a week and yet no one is answering. I don't know what else to do. I just want want the return labels so I can return these and get the right productsBusiness response
12/30/2022
Business Response /* (1000, 5, 2022/12/17) */ Hello ******, Sorry for the inconvience. we had been really jammed and short on staff. I will go ahead and process your return for you. Attached is your return label. Please let me know what you would like to exchange. Consumer Response /* (2000, 7, 2022/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would just like refunds for both items.Initial Complaint
01/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Placed an order before Christmas with this company order was sent to wrong address and returned to company. Tried to touch base about reshipping order and was told they have not received back yet. That was almost 3 weeks ago and have tried to contact customer service by phone and email. with no response. The phone number does not even work at this time. I either what my product I payed for or a refund ASAP.Business response
03/09/2022
Business Response /* (1000, 5, 2022/02/06) */ Hello, Sorry to hear that your delivery failed. We would be more than happy to provide a new order for you. the address you provided seem not valid with USPS. Tracking Number: ********************** Your item was returned to the sender on December 20, 2021 at 10:48 am in *************, WA ***** because of an incomplete address. USPS Tracking PlusTM Available Status Insufficient Address December 20, 2021 at 10:48 am *********************** Can you please provide a new address so we can process a new order for you immediately. Thank you for your time and patience. Consumer Response /* (3000, 7, 2022/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have given them my correct address already. But here it is again. *****************************. I will be willing to close this complaint once I receive my my merchandize. Business Response /* (4000, 9, 2022/02/13) */ Hello, Thank you for providing that information. we went ahead and updated the address and got that new order put in for you. Thank you for your time and patience. Consumer Response /* (4200, 11, 2022/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Due to the past behavior of this business I am awaiting the arrival of my order. After that I will accept the business response and close the complaint. Consumer Response /* (2000, 14, 2022/02/18) */ I have received my product and wish to close this complaint.
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Get a QuoteCustomer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.