Business ProfileforNorth Central Ford

SIMPLE OIL CHANGE CATASTROPHE Made 9:00 appointment on line. I arrived early at 8:30. Spoke with service rep to have the works package done. While in the waiting area, went to the North Central Ford website reading about the ExpressLane they do not have. Read about their fleet of loaner cars they do not have. After inquiring, they said they would drive me home and call when the work was done to either bring the truck to me, pick me up or have their shuttle service pick me up after 3:00. After mentioning to the shuttle driver about the misleading information in the website, he sharply states he is not going to argue with me. While he drives me home down the **** Tollroad, the speedometer says 83 mph with a posted 70 mph speed limit. He exits *******************. The light says in big bold red print NO TURN ON RED. He turns on red. After this white knuckle ride home, I get a phone call from Service Director *******************. He states they will not do the work on my truck based on a version of what the driver told him that is unknown to me. He says my truck will be parked out front and I could make my own arrangements back to the dealership to get it. This was the most unexpected unbelievable experience Ive ever experienced with a **** dealership Ive used over 40 years since ************* and will never return to much less buy a vehicle there. I asked the service director to speak with the owner. He stated they are corporate owned in ***********. I asked for the regional manager. He said I could look him up on line. Complete refusal to take the issue to the next level. Beware of what you say to anyone there. There is zero customer service there. I emailed the general manager regarding the issue. No reply back. This makes sense as the apple does not fall far from the tree. Bad leadership makes for bad service. I wish I would have never looked at the website and just waited the few hours and avoided the whole mess.