Customer ReviewsforWedTrend

If I could give zero stars, I would. Their practices are completely unethical. I ordered a dress on March 23rd, and paid additional charges for expedited shipping. I received the dress over a month later, on April 27th - It did not fit and I initiated a request to return the dress and order it in a different size on April 30th. To initiate a request you have to speak to someone directly via email or chat as their scam of a website does not allow you to process the request automatically. I used the chat - No one responded for hours and I logged off. Since I knew their return policy was to initiate a return within 14 days of receiving the item, I tried again on May 10th knowing that I was JUST within the allotted time frame. I received a response on May 21st stating that I had surpassed the 14-day window and could not return. I don't even care about the return at this point, but their practices are unfair and sketchy. DO NOT BUY FROM THEM.

Dear customer,Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear that you are not satisfied with our product. We will continually improve our product and service in the future. We have sent you an email, your attention and patience will be highly appreciated.All responses will be used to further improve the quality of our service and products. Please let us know how we may assist you to resolve the issue you have experienced.Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.Kind regards,WedTrend *************

I was talking to this business about returning a dress, we exchanged about 5 emails and they were finally going to give me a return address. But instead they blocked my email, and then I tried to use another email address and they blocked me on that one too. This is a scam business that makes cheap dresses and will absolutely not accept returns. I even paid for expedited shipping and it came way after the promised delivery date.

Hi ******, we regret any inconvenience or frustration that your experience has caused you.First, All dresses are made to order include standard size.Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).The order total time = tailoring time + shipping time.Normally it will take 5-10 days for tailoring and 3-8 business days for shipping.I found you purchased order on May 12th and Our factory has been shipped the order on May 20th. This is within the delivery period. Here is the tracking link:****************************************.Secondly, we take the quality of our garments very seriously, however, we apologize for our clothing not being the quality that we strive for. We have sent your feedback on the products to related departments and we will keep sticking to uniform standards to guarantee the quality and make them as consistent as pictures.Finally, we have not blocked any customer's email. This may be a technical problem. We have fed back the situation you described to the technical department and they will solve it as soon as possible. We have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!Kind regards,WedTrend *************

This company is a scam. I ordered a bridesmaids dress and received the WRONG dress. They want me to pay to return it even though they sent me the wrong dress. Its not even remotely similar to what I ordered. **************** gives you the run around. DO NOT BUY FROM THEM!!

Dear customer, we are sorry to hear that you received a wrong item. We strive hard to fulfill orders correctly, though, there may have been some issues encountered during fulfillment. We will reflect this situation to the relevant department and try our best to reduce the occurrence of this issue.Lastly,we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!Kindest ****************************

Dear customer, we are sorry to hear that you received a wrong item. We strive hard to fulfill orders correctly, though, there may have been some issues encountered during fulfillment. We will reflect this situation to the relevant department and try our best to reduce the occurrence of this issue. Lastly,we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon! Kindest Regards, WedTrend *************

DONT USE WEDTREND. This is a fast fashion company based in *****. I ordered three gowns from them and none of them fit so I tried to return them. Per their return instructions, I sent an email to the company and have had to send multiple follow up emails to demand they respond to me. I have literally had to send emails that say please respond to me. Their return policy says items need to be returned within 14 days from delivery. I genuinely believe they are taking 2-4 days to respond to me to try to run out the clock. I sent my initial email on April 9, followed up on April 11 and they returned my email April 12th. In that email they asked me if I could send them photos of my items with the sizes, asking if I received the right sizes. I did as asked. On April 13 they reminded me that Id pay the return fee or I could keep the gowns for a 10% return and I said I would happily pay for the return fee and did not want the dresses. It is now April 16th and I have sent TWO follow up emails demanding they send me their return address. They are trying to run out the clock. Do. Not. Use. Them.

Dear ******,I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.We would like to help you solve the problem asap so one of our team members has reached out via email. Thank you and have a wonderful day!Kindest ****************************

Dear ******, I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments. We would like to help you solve the problem asap so one of our team members has reached out via email. Thank you and have a wonderful day! Kindest Regards, WedTrend *************

Do not buy from WEDTREND. I ordered a dress and the dress that I received is not the dress they posted on their website! They refused to give me a full refund. *********************. I WOULD GIVE THIS COMPANY ZERO STARS.

Dear *****, we regret any inconvenience or frustration that your experience has caused you. We take the quality of our garments very seriously, however, we apologize for our clothing not being the quality that we strive for. We have sent your feedback on the products to related departments and we will keep sticking to uniform standards to guarantee the quality and make them as consistent as pictures.Thank you for bringing to our attention your concerns regarding the color variation between the product and the images displayed. We understand the importance of color accuracy and would like to provide you with some clarification on this matter.It's important to note that color differences can occur due to various factors, including differences in screen display settings, lighting conditions during photo shooting, and variations in lighting environments when you receive the product.To obtain a more accurate representation of the product's color, we recommend comparing it under natural daylight. Natural light provides the most neutral and consistent lighting conditions for color assessment.For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!Kindest ****************************

Dear *****, we regret any inconvenience or frustration that your experience has caused you. We take the quality of our garments very seriously, however, we apologize for our clothing not being the quality that we strive for. We have sent your feedback on the products to related departments and we will keep sticking to uniform standards to guarantee the quality and make them as consistent as pictures. Thank you for bringing to our attention your concerns regarding the color variation between the product and the images displayed. We understand the importance of color accuracy and would like to provide you with some clarification on this matter. It's important to note that color differences can occur due to various factors, including differences in screen display settings, lighting conditions during photo shooting, and variations in lighting environments when you receive the product. To obtain a more accurate representation of the product's color, we recommend comparing it under natural daylight. Natural light provides the most neutral and consistent lighting conditions for color assessment. For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon! Kindest Regards, WedTrend *************

I ordered a dress 02/17/2024. It said I would recieve my dress 03/08/24. It was for a wedding on 03/31/24. It is now 03/16/24 and still no dress they just keep saying it is in process and they are ******* it.

Dear customer, we sincerely apologize for the disappointment and inconvenience caused by your order being overdue.Timely and reliable delivery is a top priority for us, and we strive to ensure that orders reach our customers within the estimated timeframe. We regret that we fell short of meeting your expectations in this regard.For your case, we have sent an email to help further about your issue, please kindly check it when you have a moment. Thank you for choosing our brand, and we hope to have the opportunity to serve you better in the future.Kind Regards, Zapaka Customer Support Team

Dear customer, we sincerely apologize for the disappointment and inconvenience caused by your order being overdue. Timely and reliable delivery is a top priority for us, and we strive to ensure that orders reach our customers within the estimated timeframe. We regret that we fell short of meeting your expectations in this regard. For your case, we have sent an email to help further about your issue, please kindly check it when you have a moment. Thank you for choosing our brand, and we hope to have the opportunity to serve you better in the future. Kind Regards, WedTrend Customer Support Team

Ive ordered dresses. Ive tried to contact customer service for return. Multiple times they have not reached back out.

Hello *********,Thank you for taking the time to leave a review. I'm so sorry to hear of your disappointment regarding your recent return. We don't want you to be dissatisfied with your purchase, so one of our team members has reached out via email. I truly hope this helps, however if there's anything further we can do to assist please don't hesitate to get in touch with us. We would be happy to help however we can, as we really want to regain your trust in us as a company. Have a lovely day! Zapaka *************

Hello *********, Thank you for taking the time to leave a review. I'm so sorry to hear of your disappointment regarding your recent return. We don't want you to be dissatisfied with your purchase, so one of our team members has reached out via email. I truly hope this helps, however if there's anything further we can do to assist please don't hesitate to get in touch with us. We would be happy to help however we can, as we really want to regain your trust in us as a company. Have a lovely day! WedTrend *************