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ComplaintsforDallas Event Rentals
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Complaint Details
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Initial Complaint
10/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We contacted Dallas Event and Party Rentals and ordered the rental of a Margarita Machine and purchase of Strawberry Margarita Mix for a graduation party at our house. . Delivery and pickup were confirmed for: 5/22 in the am, pickup machine 5/23/22. Payment was made on 4/26/22. We never received the machine which was supposed to be delivered on the day of the party. We tried the telephone number of both locations but were not able to reach anybody. Extremely frustrating because the paty was happening that day. We would like the money that we paid refunded.Initial Complaint
07/13/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 6/25/2022 the business was supposed to deliver wedding supplies to the residence two hours before our Wedding which would have been 9am, but when we contacted the business the day of they weren't prepared to do so. Sandra then agreed to give us a full refund of $1534.06. The business didn't provide the service that was agreed upon and we haven't received our refund back.Initial Complaint
06/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I reached out to Dallas Event Rentals on March 2, 2022 to inquire about the rental cost of 100 chairs for a baby shower that I was hosting on April 2. The attached email chain outlines my initial request, one modification to the type of chair that I needed, as well as the addition of several "pipe and drape" stands - which were added to my invoice and paid for (also attached). The agreement was for Dallas Event Rentals to deliver the items to the designated event location. They were to arrive between the hours of 2p - 4p, as per their 2 hour window rule. They were to pick up the items (100 chiavari chairs and 20 pipe and drape stands) from the event space that following Monday, April 5. Dallas Event Rentals delivered the chairs, as requested. However, the pipe and drape order was not fulfilled. We received a quantity of (1) pipe and drape stand, as opposed to the (20) stands that were expected and detailed on my invoice. Upon completion of our event, the venue advised that they had booked the facility for another event the next day. Unfortunately for my staff, this meant that we were unable to leave the rented items at their location until Monday - as originally planned. The venue offered the option to store the items outside on their deck. However, I did not think this was the best alternative. So, I had my staff move the rented items to my home storage. On Monday, April 4 - I reached out to the delivery guys with the number that they called me from on Saturday to advise them to pick up the items from my storage at my home address - which the did. Later, I was advised by Dallas Event Rentals that there would be a fee for moving the items - which is not detailed in their contract. They seemingly just made up an amount (which happened to be the same amount that they were supposed to refund me for having not delivered all of the pipe and drape stands that I ordered). Please see complete complaint details attached, including receipts and exchange of emails.Initial Complaint
03/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I rented a dance floor from Dallas event rentals and found out after paying they could not provide the full service required for our wedding it took multiple requests by phone and email to even get pictures of the dance floor we rented. I decided to cancel the order and have contacted them twice now to confirm the refund has been submitted and the amount being refunded with zero response.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.