Customer ReviewsforL&S Mechanical

Installed two AC units in our new construction home. The return ducting on one is vastly undersized and whistles loudly from the air velocity. Now that summer has hit they are not cooling. As an engineer I checked on them and found them undercharged. L&S refused to even visit our home to check on them, much less actually charge them, 5 months into our 12 month warranty.

Our builder used this company, so we called them when we had an ** problem. On Saturday, June 10, I called for an emergency visit. It cost ****** to have someone come out and check the unit, but since it wasnt working and we expected to have 100+ temperatures in the coming days, I willingly paid it. The young man came out and did some checking. He told it it was the board not allowing power to get to the unit consistently, so it would only run for short periods (10, 15, 20 seconds at a time.) He called his dispatcher and she said they would order the part on Monday and when it came in, they would call to set up the time to fix it. Probably on Tuesday. The young man was very nice. Wednesday morning, I called and spoke to someone who said, Oh, I see you had service. It looks like we need to order the part. I explained to him that they were supposed to order the part on Monday and that we needed to get our ** fixed. He told me he would call me back before the end of the day. At almost 4, I called again & spoke to someone else. I explained the situation to her and she apologized for the technician telling me that. When I explained that it was the dispatcher, she said that was a different story and said she would have the dispatcher call me that day. I never received a call. Thursday morning, I called L&S and was told all of the systems - computer, phone, etc were down and they would get back to me when they came back up. About 3, I called another company. The tech who checked the unit. It was not the board. L&S installed the drain line incorrectly & it started draining into the safety switch causing this problem. He provided a temporary fix and on Friday rebuilt the drain system. The ** works perfectly now. L&S called on Friday & said they had ordered the part and it should be in on Monday and they would be able to install it sometime next week. We told her we had another fix it, but the board was not the issue.