1 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Angela D
1 star10/19/2021
They refuse to give me back my deposit even after taking them to court. I went to their office and they accused me of assaulting a pregnant staff member. Went to court and that was dismissed. I think all the people who have gone to court and won and still have not gotten paid need to get together and get a lawsuit against them. This is causing some emotional stress for all of us that we didn't have before. The things they make people go through is damaging. Wish I knew how to get people together so we can become one against this awful company and stop them from continuing this fraudulent business.
Alden Short, Inc. Response
10/19/2021
Hello ******. I am unable to find anything in our computer system regarding a home that you have rented from us? Also, our office is currently closed as we have all been working remotely since March 2020, when covid hit.
I welcome you to contact me directly so that together, we can find a solution to your complaint.
Respectfully,
Julie ********
VP of Operations
Alden Short, Inc.
XXX-XXX-XXXXCustomer Response
10/20/2021
Hello,
If this is resolved, I'll be happy to remove all comments, as this was a good business when I started renting in 2017. I have tried contacting that number you provided, but seems no one can transfer me to you and there are no options to contact you directly. I would just like my deposit back that was ruled in my favor. Have literally been to court 5 times for this property and each time was in my favor. Really hope you are the person who makes things right for the company and not just putting a response for public acknowledgement.Alden Short, Inc. Response
10/22/2021
Hello ******. I am glad that we were able to connect. Please be assured that I am currently working on your problem and will touch base with you again by the end of 10/22/21.
Best Regards,
JulieCustomer Response
10/22/2021
I appreciate you reaching out regarding the situation and looking into it. I look forward to hearing back from you when you have had time reviewing things.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.