Customer ReviewsforGoodwin & Company

Had our roof come off with a hurricane on 7/8/24 which allowed water into our home. 7/30/24 I called and spoke to a man who told me I cant get a new roof and I need to get it approved first, then I was transferred and I spoke with ************************* on the phone who told me that I could have my roof replaced on 7/31/24 due to emergency repairs. I followed Sandies instructions and put the info. Today 8/14/24 I get messages that we need to fill out an ACC application, ( this was done and mailed to *************************** per instruction) and if the old shingle will match the new shingle. No the roof is gone and there is not a shingle to compare it with. So we literally got the same exact shingle as our direct neighbor who had his roof done and it was approved. So after speaking to ****** again. She said I was threatening and did not need to speak to her like that and that she didnt tell me I could get a roof on 7/30/24 phone for the date of 7/31/2024 which is not true because your words were, we know emergencies happen and Im cool, calm person. Well then my tone upset ******,my tone is because two years ago I was held down and raped and then put in a box for 10 days and Im trying to survive. Getting threatened by the *** that I will have to take my roof down would set anyone off that has any trauma in their life. So yes I reached out to a lawyer to see if this could happen and that is what I said. Please tell me what else you need to approve the roof that is already on my house because I cant live in an un-inhabitable home because yall want pictures of shingles. Please find a way to make the process easier when there is an emergency.

This company has only bad reviews for a reason . Life was nice in our neighborhood until these people took over. Bunch of money hungry board members that dont care about us individuals. Our cluster mailboxes were damaged, it took months to replace after mail was constantly damaged and illegible. Then once they were replaced without the *** notifying us, we were never provided keys, nor were we told to go pick up keys at the post office. No instructions or information provided. I spoke with the carrier and was asked to go to the post office. After 4-5 trips to the post office, we finally got keys about 4 months later. I check my mail and see these massive *** fees. I was not notified by email or phone/text. I asked for consideration in waiving fees due to this issue along with other issues and they were quick to deny it. If they respond to this:1. Youre not sorry, if you were, you would actually do something about it, not just send a response on why you should not be held accountable 2. You made zero attempts to notify outside of by mail knowing **** well we have been dealing with mailbox issues. You do not strive to communication clearly or thoroughly and you know it. 3. Dont ask me to contact your office to work something out. I did that and you offered no help and took no accountability for the mailbox situation that you all manage and have an obligation to make sure we have access to mail 4. Dont rely on chatGPT to write your responses to try and make it appear that yall are a decent organization 5. You are not committed to improving our communication and providing a fair resolution process. Thats why you have offshore customer service with no option to speak with anyone in charge. That info came from yalls customer service