ComplaintsforHealthy Home 365

• Initial Complaint

  08/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased an eco 365 probiotic unit in 2019. It worked for the time it took to go through the first bottle of roombiotic liquid. It never siphoned the 2nd bottle. I called the company and was sent a replacement which also didnt work. I now have two nonfunctional units in my living room. I would like a replacement functional unit or reimbursement for the cost of the product.

  

  Business response

  08/22/2023

  Hello,

  This is a customer of a dealership we no longer provide products to. We have upheld our warranty by sending her an additional unit in place of the one she claims to be defective. Unfortunately, something happened to the unit during transit, and she is also now claiming this *** to be defective as well. We have asked for the two units back and we will priority ship and provide the tracking number for the new unit. However, due to the circumstances she does not want to do this and wants a technician to come out and replace the unit. Again, due to the fact that she is not a customer of ours, her authorized dealer was, she will have to be patient until we can have another current dealer that is willing to help provide her with the *** swap. We have already explained who we are verses the dealer and how the warranty works. We are more than happy to uphold our end of the warranty, but what she is asking is not something the warranty does cover; therefore, she will have to work with us and remain patient unless she wants another unit shipped after we receive the other two "defective" units back.  

  Thanks

  Customer response

  08/24/2023

  I am rejecting this response because:   They have failed to give me a timeline to expect resolution/technician. I have only one prepaid box to return two non-functional units. I have been patient and am willing to continue to be as long as I know there is a visible light at the end of the tunnel. 

  Customer response

  10/20/2023

  This situation has not been resolved. I have heard nothing from ****** about satisfying this issue and cannot give a favorable opinion on this product. He has not offered to provide box for return of product ************* compensation. 

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In December of 2021 I had a Healthy home 365 installed in my home in the Villages FL. The unit was to eliminate dust, and allergenes in the a/c system of our house. The unit was installed in December of 2021 . The unit was to be inspected after 6 months and the fluid replaced (filled) up again. The fluid was to last a year. Or dust problem is still the same and our allergies are still bad. We also purchased a 4 year supply of the fluid. I have called the distributor, Premium Home Efficiency in Dallas TX, no answer. The manufacturer, Healthy Home 365 of Richardson TX, customer service states to keep calling them or file a BBB complaint. HH 365 states they do not use that dealer anymore because of other complaints. I would think HH 365 knows the dealer left . Why won't HH 365 help me out, either repair, replace or refund after all its their warranty.

  

  Business response

  11/03/2022

  Consumer Response /* (2000, 5, 2022/09/20) */ Per telephone conversation the consumer said the problem is resolved and the the business took care of the issues professionally. We can close the complaint.

• Initial Complaint

  04/27/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Myself and my mother purchased the Eco Probiotic System 365 and the KOOL Blue Treatment on 7/22/19 and started having issues soon after. We wake up congested, itchy watery eyes, runny noses. We're getting sick more often and there's been such a increase of dust it's as if there's a layer of sand on everything. If we wipe the surface of a table down, that same day it will be covered in that dust/sand. They told me it would cut down on dust and allergens and it's been so much worse. We tried calling the person who sold it to us and both numbers are the card have been disconnected. The business card says Healthy Home 365 and on the back it says Advanced Eco Solutions. We googled Advanced Eco Solutions and the company doesn't exist! There's no trace of it online and the address for the business is a home. We called Healthy Homes and they told us it hasn't been long enough for the product to work and that we need to wait longer for it to be beneficial and it's just gotten worse. We have to change our air filter monthly because it's so caked in this dusty sand stuff. I just want the Eco Probiotic System removed from my attic and my money for it refunded. I've already paid $2,868.74 and so I'm so fed up. When we contacted our lender they told us there's another company named Edge America Tech LLC that the loan is for and I've never even heard of them so I don't know where they came in, none of my paperwork mentions them. I googled their company and Healthy Home 365 and it's the exact same address. I just feel misled and all the things that were promised just weren't true.

  

  Business response

  06/15/2022

  Business Response /* (1000, 5, 2022/05/11) */ Advanced Eco Solutions was at one time an authorized dealer of Healthy Home 365 products such as the Eco Probiotic System you purchased. Our authorized dealers are contractually obligated to honestly advertise our products and to take care of their customers. In addition to leaving you high and dry, it appears Advanced Eco Solutions may have sold you a defective Eco Probiotic System. We are sorry you had such a poor experience with our ex-dealer and are willing to refund the amount you paid to Advanced Eco Solutions for the Eco Probiotic System. We left a voicemail on the phone number you listed above and are looking forward to speaking with you. Thank you, Healthy Home 365 Consumer Response /* (2000, 7, 2022/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) They are offering to refund my money and remove the system from my attic. I am satisfied with this outcome.

• Initial Complaint

  02/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After 34 months paying for the products I bought from Healthy Homes 365 through their contractor US Eco Tech LLC I'm completely unsatisfied and I want the debt I was forced to sign up with EnerBank USA/today under new ownership, to be cancelled and I get a refund for payments made to EnerBank USA during the life of the loan. I was brain watched with a well crafted mail invitation and dinner presentation of the groundbreaking innovation in air quality that will be paid itself by reducing my energy bills and improve my quality of life with clean home air. The reps moved fast and the same night of the presentation, the ceiling of my 1341 sf mobile home was painted -including the fans- and because I didn't have A/C unit and a swamp cooler instead, they sold me a portable Eco probiotic system to keep in my main bedroom. I got a quote that changed when I received the docs from Enerbank. I made used of the 3 days refusal of contract by email -attached- but forced to sign the contract to avoid a lawsuit The energy bill of my house never went down and last year I called Healthy Homes because my unit wasn't working and I got a replacement with a unit that has a blue light two feet long from top to bottom staying on day and night, and I couldn't keep using this system any longer, besides I noticed the system didn't work at all purifying the air in my home. Proof of that is the lung problems I'm experiencing and for witch I'm looking medical treatment overseas. Every day I see a bill from Enerbank, my stomach gets upset. I had to start a debt relief process for health and financial hardship issues last year and I need to have the debt with Enerbank cancelled, since I'm no longer working for health issues. I also need to express the feeling I have of have being abused through neuroscience manipulation and misleading scientific facts presentations, and legal lawsuits if I didn't pay for a job done on my house under false pretenses.

  

  Business response

  04/14/2022

  Business Response /* (1000, 7, 2022/02/15) */ Contact Name and Title: Kacie Howard Contact Phone: XXX-XXX-XXXX Contact Email: [email protected] Hi Hannah, We have made several attempts to reach out to *** and have not been able to reach her. Please have her call Kacie Howard back at 469-393-5566. Consumer Response /* (3000, 15, 2022/02/28) */ From: *** ***** Sent: Monday, February 28, XXXX XX:XX AM To: Hannah Long <**********@nctx.bbb.org> Cc: ******@healthyhome365.com; *** ***** <********@hotmail.com> Subject: Re: BBB Case# : XXXXXXXX Dear Hannah, As I spoke with you on the phone, I'm living abroad right now. I can be reached through Whatsapp @ +X-XXX-XXX-XXXX or set up an appointment ahead of time by sending me an email. I called Kacie few minutes ago and left her a voice message. She's difficult to be reached too. I'll be happy to talk this case over with Kacie. Thank you so much, *** *****ï'' Business Response /* (4000, 20, 2022/03/11) */ From: ***** ******** (mailto:******@healthyhome365.com) Sent: Thursday, March 10, XXXX XX:XX PM To: ********@hotmail.com Cc: Kacie Howard <******@healthyhome365.com>; Hannah Long <**********@nctx.bbb.org> Subject: RE: BBB Case# : XXXXXXXX Dear Ms. *****, To facilitate communication, below are a responses to what appear to be the main grievances in your BBB complaint. Our response to each grievance is in blue text below. (1) That US Eco Techan authorized dealer of Healthy Home 365 products at the timebrainwashed you into purchasing Healthy Home 365 LiquidKOOL paint (that US Eco Tech applied at your home) and an Eco Probiotic System by way of a mailer you received and the dinner presentation advertised therein that you chose to attend. a. We find it quite difficult to believe this claim. (2) That US Eco Tech forced you to take a loan from EnerBank USA to pay for the product they brainwashed you into purchasing. a. We find it quite difficult to believe this claim. (3) That you "made use of the 3 days refusal of contract by email -attached- but (was) forced to sign the contract to avoid a lawsuit". a. We find it quite difficult to believe that US Eco Tech forced you "to sign a contract to avoid a lawsuit." We, however, are unable to open the attachments you submitted to the BBB. Please send them to me via email when convenient. (4) The original Eco Probiotic System never worked and was replaced with a working machine in May of 2021, and instead of performing as sold, it caused damage to you lungs at some point in the past 8 months for which you are currently seeking medical treatment abroad. a. Please provide us with any medical records that support or suggest your lung issues were caused by the Eco Probiotic System and that you are seeking medical treatment abroad for those issues. In addition to the documents requested above, we would greatly appreciated you providing us with any documents that you believe support any of the statements or allegations in your BBB Complaint. Thank you, Robin Robin Bechtold General Counsel HealthyHome365 p. a: 469.899.5203 709 North Glenville Drive #100, Richardson, TX 75081 e: ******@healthyhome365.com Consumer Response /* (4200, 22, 2022/03/15) */ Great day to everyone, I'm attaching the documents I sent to BBB to support my case. Additionally, the medical reports where I'm diagnosed with COPD in 2021 and other pulmonary disease in 2022, although I was using the air purifier, I have bought from Healthy Homes 365 in 2019. The paint to the ceiling of my home was a complete waste, as it shows on energy consumption history report I'm also attaching. I'll be happy to answer any other questions you may have after review. Best regards, *** ***** Business Response /* (4000, 24, 2022/03/22) */ Ms. *****, Thank you for providing us with the documentation you submitted to the BBB. Please know what we are sorry you are experiencing the health issues noted in the medical records you submitted to the BBB. A review of the medical records you submitted to the BBB, however, does not suggest any possible connection between the health issues you have been experiencing and the Eco Probiotic System you purchased from US EcoTech ("EPS"). To the contrary, they evidence the lack of any theoretical connection. In this regard: 1. the 10/7/19 Emergency Department Note: (a) does not mention the EPS; and (b) suggests you contracted a stomach bug while in the Dominican Republic; 2. (a) the 1/14/21 XRay Report does not mention the EPS; and (b) the statement that: "Hyperinflation of the lungs may represent COPD" is not a diagnosis of COPD; 3. the 1/12/22 CT Scan Report does not mention COPD. Based on the above, coupled with the false, outlandish, and unsupportable claims that US EcoTech brainwashed you into purchasing Healthy Home 365 products and forced you to take a loan from EnerBank, we are requesting that the BBB close your complaint as it is without merit. We wish you the best, ***** Ms. Long, Please let me know if you need any additional information form us to close this complaint. Thank you, ***** Consumer Response /* (4200, 26, 2022/03/29) */ Dear Ms. Hannah/ BBB, Regarding the response to this claim presented by Mr. ***** ********: "Based on the above, coupled with the false, outlandish, and unsupportable claims that US EcoTech brainwashed you into purchasing Healthy Home 365 products and forced you to take a loan from EnerBank, we are requesting that the BBB close your complaint as it is without merit." I concluded that there isn't a minimal intention from Healthy Home 365 to address my concerns. And it doesn't surprise me! When presenting this claim I had the intention to speak up for those like me who have been victims of unethical business practices like the sales team of Healthy Home 365 used to perform back in 2019, as follows: Sending free dinner invitations that ended up costing me close to $12,000 USD, targeting vulnerable groups such as elder, widow, and widower homeowners creating a bond using the "Reciprocity effect, the basis of persuasion! All those tactics are aimed at helping you make an emotional rather than a rational decision. If I felt pressured to give my contact information, older, more vulnerable people might be persuaded to sign away much more..." And not only that, using a deceiving presentation of their products and I proved it with the documentation I provided to support this claim. "HEALTHY HOME 365 - 21 Photos & 10 Reviews - Insulation Installation ...yelp.com > home services > home energy auditors Specialties: Feeling frustrated and helpless every month when you receive your utility bill? Take back control of your comfort and lower your utilities by making your sick home healthy again! What makes a Healthy Home? Proper insulation, adequate ventilation, and clean air!" My utility bill didn't change after the paint of the ceiling by Healthy Home 365. And the air pollution of my home couldn't be improved ONLY with a small portable air cleaner as Healthy Home 365 makes believe customers, according to the EPA guidelines: https://www.epa.gov/indoor-air-quality-iaq/air-cleaners-and-air-filters-home "The most effective ways to improve your indoor air are to reduce or remove the sources of pollutants and to ventilate with clean outdoor air. In addition, research shows that filtration can be an effective supplement to source control and ventilation. Using a portable air cleaner and/or upgrading the air filter in your furnace or central heating, ventilation, and air-conditioning (HVAC) system can help to improve indoor air quality..." The sales team of Healthy Home 365 had to justify their trip from Texas to Kingman, Arizona and they needed to move quickly. That's why they promised me being pre-approved by a financial company they worked with, "Enerbank USA", with terms that changed after the fact of the "improvement on my home -painting with a product that guarantees to eliminate heat and keep warm in the winter and a portable air cleaner- I sent an email to the sales representative John Parsons <********@gmail.com, intending to use the 3 days of refusal for changing the terms of the loan I didn't agree with. Mr. Parsons was well trained! After talking on the phone with him, I had two choices: getting a lien on my home or taking the loan they offered me. At the moment, I trusted the good faith of Healthy Homes 365 representatives. I couldn't know they weren't honest about selling me products that won't work in my home. I gave them the "benefit of the doubt" and took the loan. After almost three years paying for this loan, I had to present this claim to BBB, the Bureau of Consumer Protection, and/or any other government agency, requesting for a deeper investigation of the unethical practices of Healthy Home 365, considering that I'm not the only victim as you can find more cases online. I made a fast search and found https://www.yelp.com/biz/healthy-home-365-richardson-2 https://www.glassdoor.com/Reviews/Healthy-Home-365-Reviews-EXXXXXXX.htm To those looking for reviews of Healthy Home 365 I recommend: "Beware of Sales Pitches That Come With a Free Meal! Next time you get an invite to a free steak dinner, where you will undoubtedly hear about the greatest product in the world, you may save yourself a lot of money if you just stay home and order pizza. " Thank you so much BBB for your attention, understanding, and support. Be blessed. *** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩