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Business Profile

Used Car Dealers

Central Autohaus Dallas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I first got the car he told me he would replace the breaks . Never did , all they did was clean them . Finally after a month they got replaced. A than later everything went wrong. All my lights pop up and costing me over 2200 to fix. He said it was maintenance and that it was a old car. I paid 18 thousand for a car that don't run. Than he threatened me for leaving a bad review. That shows how he treats his customers. This was the manager **** who yelled and threatened me.

  • Initial Complaint

    Date:05/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car with warranty on 4/6/24. On 5/10/24 I took the car in to get serviced for the ** and was told it was 16k worth of things that needed to be done with the car. Filed a claim with warranty they only approved 2k worth of work. I havent even made my first car payment yet. Contacted the business to see if we could work anything out. Been giving the run around ever since. I honestly think they are stalling to wait things out so my contract cant be voided. Ive also file a complaint with Texas DMV motor vehicles. Also the owner is very unprofessional. After going thru this I started reading the reviews and the owner is tactless! Responding to all 1 star experiences and blaming the customer and not once taking accountability. Im asking for help because not truly sure what to do in this manner. There are multiple complaints about the same thing on their website with some unprofessional responses as well.

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle and an 84-month extended warranty from Central AutoHaus, June 2018. I just recently had to use the extended warranty and was dissatisfied with the service. I was told at purchase that the extended warranty can be canceled at any time. I initiated the cancellation process in September 2022 with the dealership and the warranty company (Smart Auto Care). I was told by the warranty company my policy has been canceled and the remaining balance left on the warranty must be refund by the dealership. I have reached out to the dealership several times for the status of the refund to me or my finance company and always being told that the accountant was not at work.

    Business Response

    Date: 03/22/2023

    Business Response /* (1000, 7, 2022/11/30) */ ******* ******* WE DO NOT HAD A CUSTOMER WITH THIS NAME AND I DID SEARCH WITH SMART AUTO CARE DOES NOT SHOW THAT WE SOLD THE CONTRACT TO THIS GENTLEMAN. I WILL SEND YOU THE PICTURE OS THIS SEARCH SO YOU CAN ATTACH IT TO THE FILE Consumer Response /* (3000, 9, 2022/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not a gentleman. I've went into the dealership twice to cancel the warranty. It's shocking they have no records of my vehicle purchase less than five years ago. This is a prime example of their poor business practices. I have attached: my purchase agreement, smartauto care agreement (extended warrant), smart autocare cancellation form (this is the second one submitted by me directly to the warranty company), and warranty cancellation policy breakdown. The longer they prolong this process the less they have to pay back. I want to be refunded from the month of September since I initially file with the dealership in August.

  • Initial Complaint

    Date:09/30/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Central Autohaus dealership is refusing to issue my warranty refund on an Extended Warranty purchased on 01/16/17, Contract Agreement# ************ between me, ******** ****** (buyer) and **** ***** (co-buyer). This warranty was also financed with the vehicle purchase. Vehicle was paid-in-full on 07/01/22 and from that date the dealership was unwilling to cancel said warranty. However, on 07/11/22 I sent in the cancellation request on my own to Smart Autocare, phone number ***** ******** and they cancelled the warranty effective 07/08/22. Smart Autocare is advising me that they sent over an internal document that is not accessible or can/'t be provided to me to the dealership on 08/15/22, outlining the percentage and full refund amount that I am due from the dealership for this cancelled warranty. The dealership refuses to acknowledge and answer my repeated attempts to amicably resolve this issue. They keep stating that Maryam M****** (Maryam * *******) handles. Maryam has refused all calls and the Finance Manager Sunny (Sonny), refused to take and answer my calls effective 09/02/22 after I got him on the line to discuss the warranty refund issue. However, Sunny (Sonny) keeps deferring the issue back to Maryam, which is listed as the President/Director of this dealership/corporation (North Central Autohaus Inc.). Maryam's never available, per staff and never return my calls. On 09/30/22, I visited the dealership in person and requested to speak with either Maryam or the Finance Manager to resolve the issue and spoke with the finance manager who attempted to issue me a handwritten check from Maryam's office for $619.75 which I did not accept because it was not the amount of the full refund, I am due, based off the verbal 28.79% calculation of the $2,500 warranty contract per Smart Autocare and minus the $50.00 cancellation fee I was told to be deducted. My total refund due back is for $669.75, and they have refused to issue it to me as of today's date.

    Business Response

    Date: 01/19/2023

    Business Response /* (1000, 9, 2022/11/14) */ we have contacted Mr. ****** about his cancellation and we have mailed him a check 3 weeks ago. case is resolved and please check with customer. Thanks Consumer Response /* (2000, 12, 2022/11/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Payment received on 10/24/22. Case can be considered resolved.

Central Autohaus Dallas is NOT a BBB Accredited Business.

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