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          Find a Location

          Lennox Industries, Inc. has 40 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileLennox Industries, Inc.

            Wholesale Major Appliances
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2100 Lake Park Blvd

            Richardson, TX 75080-2254

            Get Directions
            Visit Website
            (800) 953-6669

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            Customer Reviews

            1.08/5

            Average of 132 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            398 complaints closed in last 3 years

            131 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/1/1998

            Years in Business: 129

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Lennox Industries, Inc. has 40 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              2100 Lake Park Blvd, Richardson, TX 75080-2254
              BBB File Opened:
              2/1/1982
              Years in Business:
              129
              Business Started:
              1/1/1895
              Business Started Locally:
              1/1/1948
              Business Incorporated:
              5/18/1904
              Accredited Since:
              2/1/1998
              Type of Entity:
              Corporation
              Alternate Business Name
              • Lennox Industries
              Business Management
              • Ms. Theresa A. McCray, Vice President/Treasurer
              • Mr. Joe Reitmeier, CFO
              • Mr. Alok Maskara, CEO
              Contact Information

              Principal

              • Ms. Theresa A. McCray, Vice President/Treasurer
              • Mr. Joe Reitmeier, CFO
              • Mr. Alok Maskara, CEO

              Customer Contact

              • Customer Care
              • Ms. Theresa A. McCray, Vice President/Treasurer
              • Mr. Joe Reitmeier, CFO
              • Mr. Alok Maskara, CEO
              Additional Contact Information

              Phone Numbers

              Website Addresses

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              Customer Complaints

              398 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/04/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I have only owned the ** unit since December 2019. The motor/fan is not working. They are refusing to provide the part that is still under warranty to the dealer of my choice. They are saying they do not have any available parts. They are obligated under warranty to find a resolution to this. They keep passing the issue between departments.
              Read More
              Read 397 More Complaints

              Customer Reviews

              132 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Vaidyanathan V

              06/14/2024

              Lennox is the worst company to deal with. Please do not but their inferior products and worst quality check. We built the home in 2014 and twice we replaced the condensation unit and we spent big money to it. Even though Lennox knos the quality of their product and settled the court case they did not reach out to home owners or responded to us when we reached out to them. Very bad customer service and they are only interested in selling the worst product and claim they are the best.

              Lennox Industries, Inc. Response

              06/19/2024

              We would like to look further into your situation, ************. Please email us at ********************************************* with your equipment's model and serial numbers, servicing dealer's name and phone number and copies of all service records and invoices related to your equipment's diagnostic and repair. Please reference this review in your email.

              Read 131 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

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