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ComplaintsforKiki Larue Boutique
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 02/15/2022 I purchased the Boxed by Becka (See attachment called Gmail - Order XXXXXXXXXX confirmed). This BOXED by Becka included buying it for 75 dollars and then a 150 dollar gift card to use to style your piece. (See attachment called Boxed by Becka is LIfe and So Different) for the details of the Boxed by Becka promotion. I received my box, but when I went to use my gift card some time later, it was invalid. I double and triple checked the gift card to see if there was an expiration date that I missed and there was not. The QR code link says it's been "disabled". See the image attached called "gift card" that I received in the mail. I recognize that the showing of items was Feb 21-25th per the insert, however, it does not say you need to purchase during that time. I've reached out to the business multiple times and receive no messages back. As you can see in attachment "Reaching out to business", I contacted them on April 19, 28 and May 10 and have yet to receive a message. I would like to use my gift card as sold to me.Initial Complaint
02/25/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a dress in December 2021. When it arrived it was to big. I tried to do an online return form. After trying multiple times I finally emailed and Teresa Sanchez told me they were having technical difficulties. I was told to put my return on a piece of paper with my name and order number 6835. I included it with a copy of the email I received. I have tried multiple times to reach out with no responses. Because of the way this is being handled I would like a refund for my purchase.Business response
04/07/2022
Consumer Response /* (2000, 8, 2022/03/23) */ I would like you to know this has been resolved. I received a gift card in my junk mail. No one ever acknowledged They sent it this way. I'm sorry I have taken up your time but I do feel you helped me to get the seller in touch since they didn't respond to any type of way I tried.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.