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ComplaintsforBailey Air Conditioning
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Complaint Details
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Initial Complaint
07/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In 2020 Bailey Air Conditioner installed a new A/c central air unit in my home. Since that time the air conditioner has been leaking in the ceiling and caused my kitchen ceiling to collapse about a week and a half ago. Deduct work in the Attic was not done properly and the air conditioner does not drain where it is supposed to drain it is continuously leaking into my ceiling. Last week Bailey air conditioner was notified and they came out here and cleaned out the drain and unclogged it. However the air conditioner is still leaking into the ceiling and into my kitchen I notified them again today and they informed me that it was not their fault that that was happening and their intention is to do nothing about it.Business response
07/12/2022
The customer complaint is irrelevant since he filed a claim with his insurance company that the roof was leaking, not the hvac system we installed two years ago. I met the adjuster in the attic and he said he did not see a roof leak. So, upon inspection we found the drain to be clogged. We cleared it.
After we finished in the attic, the brother, who is not the owner of the home, informed me that he had previously had someone else work on a drain problem at the unit. He said the unit was shimmed up by his contractor friend that was not a licensed hvac contractor. The problem here seems to be that the unit may have a cracked drain pan caused by ************** of the unit located in the attic.
We were also called out the next day to repair the capacitor on the outside unit because it was not cooling. We fixed that problem as well.
The house is in foreclosure status according to official court documents.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.