ComplaintsforGlamout Bar
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
So I went in to this place called Glamout Bar its actually a small room with in a place called Salon Boutique In Rockwall, I have never had extensions so I decided I wanted to try something new,So I go in and spoke with a lady named ***************************, she said the cost would be ******* which I did think it was extreme but i went ahead and decided to do something for myself for a change, So ****** explained that i would need to come back periodically for an upkeep and or push up with having extensions so when it was time to see her the second time I went in and she said the Cost would be ****** which I agreed.. So then the third time I went to see ****** I thought I was getting the same service as last time which was a push up and hair color well half way through what I thought was a push she says she was going to do a maintenance but did not explain the cost nor gave me the option to choose whether I wanted to proceed or not considering the cost of the maintenance was ****** + ****** well after she clipped my extensions she proceeded to doing what I thought was a push up, well almost 5 hours later she had her niece take me to another room to blow dry my hair and that is when I worked the courage up to ask if that process of 5 hours was the same cost of ****** as of last time, as when I went in the previous time for a push up I only lasted 45 mins to 1 hour..She then said that what she did was a Maintenance to my hair and that would cost ****** and additional ****** for hair color, when she only colored my roots and side *****..I told her I was not going to pay her the ****** because she did not consult with me on the pricing first and I told her it was not fair as I being her client to not have the option to choose my service.. how did she know if I was able to afford ****** ?? thinking I was only going to pay ****** well she said you are going to have to pay anyway. I said here Is 300 take my to court for the Balance what your doing is not right,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.