ComplaintsforThe UPS Store#7321
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Complaint Details
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Initial Complaint
08/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On Aug-15, I purchased 6"x6"x48" UPS standard shipping box to mail golf club from this location. Estimated shipping cost from the UPS website was $27.01. However, they charged me $62.77. Difference of $35.76. I have used this same size boxes for many years and this is the first time they added extra inches to my standard UPS shipping box and changed the actual dimension to 7x7x50. (see attached picture) then added "Additional handling" charge. When I asked them to explain, they told me "adding extra dimension" is their standard procedure to offset package dimension getting larger by damaged/crushed during shipping, which I have never heard from any other UPS locations. This is not the first time I used 6x6x48 UPS box. And "additional handling" was to offset truck fuel cost and if the delivery location doesn't provide UPS services, UPS may have to use 3rd party, etc. According to UPS website, "Additional handling" is unusually shaped or irregular packaging. (see attached picture) This store have unfairly over charged me for the service, and I would like to receive the differences of $35.76 from the UPS store #7321.Business response
10/12/2022
Business Response /* (1000, 5, 2022/08/26) */ Contact Name and Title: Gary Faulkner Owner Contact Phone: XXXXXXXXXX Contact Email: *********@theupsstore.com We have contacted Mr. ****, and he is satisfied with our response to his issues.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.