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Canine Solutions Dallas has 1 locations, listed below.

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    Business ProfileforCanine Solutions Dallas

    Pet Training

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    811 E Yellowjacket Ln, Rockwall, TX 75087-4861
    BBB File Opened:
    4/10/2019
    Alternate Business Name
    • The Service Dog Team Academy
    Contact Information

    Principal

    • Valerie Fry, Owner

    Customer Contact

    • Valerie Fry, Owner
    • Keisha Tucker, Owner
    Additional Contact Information

    Website Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    This business claims to be a service dog academy and my dog came to their board and train facility on August 10th and was dead by August 14th. There my dog was in their care for 3 days and was neglected and abused to the point where she suffered from extreme dehydration, a 108 fever, and began seizing in their care. From there my dog was taken to an animal hospital and her health declined to the point where she had an addition 3 seizures. My dog was dead before the afternoon. Her death was due to their negligence and abusive practices. This business should not be in operation and I am reporting them to the BBB to hopefully avoid other animals and animal owners experiencing this same tragedy. She was perfectly healthy on her one year well visit, I have bloodwork to prove this, and she should still be alive today, but is not due to the irresponsible practices of this business.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shellena C

    1 star

    10/31/2022

    My dog stayed with ****** and ******* for two weeks and before he left with them, they asked for $1400 for the two week stay. They are very bad with answering their phone and returning calls. They sent three pictures of the two weeks that he was there. When I asked for an update, they say he's doing well. ****** and ******* promise that he will be potty trained and in-home training when we got him back he was not potty train at all and he started chewing on things and on top of that, he came back depressed. ****** and ******* keep the dogs locked up in the kennel the majority and do not walk the dogs at all and keep them at their house not a center.
    ****** told me his last training that she was going to pass him for CDC training. When that time came, she switched up because I told her that she will not be keeping my dog while I'm in ****** for two weeks. Then she changed her mind and said she was only gonna pass him if he stayed with her for two weeks while I was in ******. Then when we got to his training at ******, she was cussing at me saying she doesn't give an F about what my dog does at home. She feels like the dog should have treats after treats when I told her the Veterinarian said it is bad for my dog's stomach. She starts talking derogatory about me in in front of the group.
    ****** sent text messages to me talking negative about me having a disability calling me dumb and stupid, a ***** and other foul names. ****** also called me dumb when I told her that I found out that my dog has to be neutered to be a service dog. According to papers submitted to *** and NCBI, service dogs need to be neutered. When you go do your research it will tell you that. These people appear to be a scam. Do not waste your money or time on them. Theu will not refund at all, and they seem to take advantage of disabled and talk down at them.

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