Business ProfileforBacon Plumbing, Heating, Air and Electric

03.15.23 ******, the *** and Bacon Team provide poor ***************************** and customer service. We called for a home ********************/************************ inspection and they failed to diagnose 35k worth of plumbing issues before we bought the house. Because of their failure to diagnose or even recommend additional testing, we can't live in a house that we just purchased. This all could have been prevented if Bacon's team would have diagnosed the prominent plumbing issues during their "visual Inspection". We called another plumber company that immediately diagnosed the issues with the sewer/plumbing. ******, the *** verbally (have the recorded calls) states we should have known to ask for a real estate inspection, which is not listed on their website as a service. We told them we under contract and wanted pricing and to evaluate the home inspector's report and other issues they may be problematic. ****** stated we only asked for pricing (we asked for a full electrical &plumbling inspection on site) , yet their plumbing technician walked around the entire house, provided additional invoices for things not listed in the home inspection. Why would they walk around and examine other things if we had not asked them for a full plumbing/electrical inspection? ******, the *** stated based on the home inspector's report (have recorded call)we should have asked for a sewer line team to come and inspect the property. How does a lay person know to ask for a sewer inspection based on a home inspector's report? 05/31/23 Bacon sent a team to evaluate the issues the other plumbing company found. We asked them to repair the the plumbing issues that Bacon quoted and confirmed from the other company, but ******,*** declined. Stated it's not their fault for failing to do their job properly. We will continue to pursue and hold them accountable for us not being able to live in our new home.