Business ProfileforCitywide Real Estate and Property Management, LLC

We have 3 rental properties and a mgmt agreement with CITYWIDE Real Estate and Property Management, LLC. Located at phone: ************ **************************************************************** One of the homes was vacated in May 2023 following 3 years continuous occupancy. Then, we learned there are serious issues with the ********************, termites, etc. The cost to repair the home will be appx 30K. We are heartbroken to see such negligence by our property management company over this lovely home. There is massive evidence this issue occurred over time, not suddenly, and was partially repaired, unsuccessfully. Also, plenty of documentation as to the condition of the property before and after this tenant. We entered into this management agreement expecting them to watch over the homes. They didn't and don't.According to Citywide, their vendors (repair and maintenance people) are trained to report back on anything they observe.We specifically asked about liability under the circumstances described. For weeks they did not answer the question, and finally stated all liability is on the owner.Now we have been sent a notice to terminate the agreement, without any explanation, and are told we owe them money.We believe they have been grossly negligent as property managers and are in breach of our agreement for not maintaining the safety of the property.We have many questions about their bookkeeping and certain double charges.For example, they are charging another one of our tenants hundreds of dollars in late fees. And said an audit revealed a couple of NSFs from 2 years ago. Making them several thousand behind. They have not given us any documentation of this issue nor any of our rental income since January. It appears to be covering these fees. Is that even legal? Finally, our homes are listed for rent. The photos on the *** are from 3 years ago and look great. However, the reality is far from great. Totally false advertising and a complete waste of everyone's time.