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            Business ProfilePartsWarehouse.com

            Vacuum Cleaners Parts
            BBB accredited business

            Contact Information

            2578 State Highway 276

            Rockwall, TX 75032

            Get Directions
            Visit Website
            (866) 243-2721

            Business hours

            7:00 AM - 5:00 PM
            Business Hours
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM

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            Customer Reviews

            4.64/5

            Average of 983 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            61 complaints closed in last 3 years

            21 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/3/2012

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            2578 State Highway 276, Rockwall, TX 75032
            BBB File Opened:
            3/3/2011
            Years in Business:
            15
            Business Started:
            12/1/2008
            Business Started Locally:
            12/1/2008
            Business Incorporated:
            9/16/2010
            Accredited Since:
            12/3/2012
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • VacPartsWarehouse.com, LLC.
            Hours of Operation

            Primary

            M:
            7:00 AM - 5:00 PM
            T:
            7:00 AM - 5:00 PM
            W:
            7:00 AM - 5:00 PM
            Th:
            7:00 AM - 5:00 PM
            F:
            7:00 AM - 5:00 PM
            Business Management
            • Mr. Scott Clover, President
            • Mr. Tim Wiener, CEO
            Contact Information

            Principal

            • Mr. Scott Clover, President
            • Mr. Tim Wiener, CEO

            Customer Contact

            • Mr. Scott Clover, President
            • Ms. Katelyn Dahl, IT Specialist
            • Ms. Marta Riera, Customer Service Manager
            • Mr. Tim Wiener, CEO
            Additional Contact Information

            Fax Numbers

            • (972) 947-3817
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            61 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/01/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I bought an axe handle on Jan 19 and was not told that it was on back order which the odds of a specific axe handle being on backorder are slim anyway, Anyways, I was told that it was on backorder and received an email that it would be shipped on the twelfth but that was closer to two weeks ago, every time that you call it goes straight to voicemail and you're told to leave a message.On January 19th, I purchased an axe handle. However, I was not informed that it was on backorder. The probability of an axe handle being on backorder is low, so it was surprising. Subsequently, I received an email stating the order would be shipped on the twelfth. However, it's been two weeks since then and I haven't received the order. Every time I call the company, the call goes straight to voicemail and I'm instructed to leave a message.
            Read More
            Read 60 More Complaints

            Customer Reviews

            983 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Katelyn G

            04/12/2024

            I ordered a new clean water tank for my Bissell carpet cleaner on 4/2. Paid for the expedited 2-4 day shipping. As of today it was STILL processing. Ive been calling customer service and leaving voicemails because nobody answers. They call back while Im working. So today I called and left voicemail after voicemail until someone called me. I was told the item is on back order until 5/1. Which was listed nowhere in the website (still isnt.) When I asked why nobody informed me and why I was able to pay for expedited shipping, I was repeatedly told the refund will reflect on your account in 48 hours. Moral of the story, dont bother ordering from this company.
            Read 982 More Customer Reviews

            Local BBB

            BBB serving North Central Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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