ComplaintsforCool Casa Windows And Siding Corp.
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Complaint Details
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Initial Complaint
02/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Paid for windows 11/9/2020, 2/4/2021-installed windows damaged sills, didn't finish trimming and windows found to be defective, 2/8, 2/26, 2/21, 4/20, 7/7, 7/9 all follow up texts to owner Jim Palmer about trim needing to be done, windows still not replaced. 7/19/2021 Jim Palmer owner claims he never knew windows needed replacing or that trim never fixed and completed. Showed screen shots of previous convos thru text. 7/27 no info. 10/2021 trim completed, new inspection of windows and order places. 1/24/2022 still no windows and no follow up. These windows are supposed to be lifetime guaranteed. Damage remains on window sills. Jim Palmer Cool Casa XXX-XXX-XXXXBusiness response
04/14/2022
Business Response /* (1000, 8, 2022/03/23) */ This email was in SPAM and when I went to clean it out I found it. On this job, there are several windows with minor glass issues that were reordered. The last 2 years the lead times for windows, doors, siding, appliances, cars, etc. have all increased from a couple of weeks to months. These Insulated Glass Units like many of the windows that we have on order are waiting shipments of materials to fabricate the glass units at the factory. I checked on the status and they are still waiting for material. Unfortunately materials have been allocated to each manufacturer in small quantities to not create an unfair advantage in providing customers with product. This has caused lead times to be around 6 months and in some cases longer depending on the glass. Under the circumstances, instead of waiting for the warranty glass to ship, I am willing to have it locally measured and fabricated which can be done within 2-3 weeks. This would be at my expense, since I will not have the glass units provided to me by the manufacturer. Please let me know how you would like me to proceed. Thanks. Jim Parmer Cool Casa Windows and Siding Corp 3021 Ridge Rd. #177, Rockwall, TX 75032 (469) 338-3542 Cell (469) 769-1237 Office website: coolcasawindowssiding.com
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.