ComplaintsforGillman Honda of Fort Bend

• Initial Complaint

  04/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On 4/28/2023, Gillman Honda Fort Bend used car salesman gave a price break down of a white 2021 Honda Ridgeline over the phone, total price $38,640 ($36K posted sales price + $390 processing + $2,250 sales tax). After I asked for a price sheet he texted a $2,393 higher total price and started negotiating to offer concessions. When I texted back that I will report them to BBB, Carlos the sales manager called back and said he has great news and they can offer a deal of total price of $38,640. I was very unhappy with the shady practices, but Carlos reassured me and we set an appointment for next day (Saturday) 4 PM appointment for me to travel from San Antonio, pay and drive the vehicle home. On Saturday morning I asked if they can add two small cosmetic parts for no extra charge, they said no and I said never mind. At on Saturday at 1:27 PM I was about to leave San Antonio and texted them if they can assure me the total sales price $38,640 they last shared. At 1:35 PM they texted me that they sold the truck. The truck is still available on their website. They showed shady practices, games, lied, went back and forth on their words, gave untrue promises. Thankfully, I didn't drive to Houston. Please see attached text communication.

• Initial Complaint

  03/22/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I WENT INTO THIS FACILITY WITH A PERFECT VEHICLE FOR TRADE IN. I PURCHASED A 2023 VEHICLE AND IMMEDIATELY AFTER THE PURCHASE IN THE 1ST DAYS I NOTICED THE CAR HAD WHITE SMOKE COMING OUT OF THE PIPES, I CALLED THE DEALER AND THEY DIDNT RETURN MY CALLS AND KEPT SAYING WHATEVER EXCUSE THEY COULD TO AVOID ME. THE NEXT DAY I TURNED ON THE CAR AND I WAS BOMBARDED WITH 6-7 SERVICE LIGHTS , THE TRACTION LIGHT CAME ON, THE SERVICE ESC LIGHT CAME ON, THE REAR AXLE OFF LIGHT CAME ON, THE ENGINE LIGHT BEGAN FLASING, THE ENGINE BEGAN TO FAIL LEAVING ME STRANDED ON THE ROAD, THE OUTSIDE FANS ON THE DOOR PANELS WHERE SO LOUD, WEIRDLY TOO, THE SALEMAN QUIT AS SOON AS HE SOLD ME THE CAR. THEY ALL KNEW THE CAR WAS BAD AND THEY SOLD IT TO ME THAT WAY. I WANT MY 21,000 DOLLARS BACK AND THEY CAN KEEP THEIR USELESS CAR

• Initial Complaint

  03/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I went to Gillman Honda fortbend for a 2018 honda crv. Originally going in with my own financing i decided to go with the honda finance option. Before approving the run of my credit report i told the salesman and the financial manager that I did not want my credit report to be shotgunned to a bunch of different banks I told them only send it to Honda I made this abundantly clear to the associate and the manager. I was assured that my credit report would not be sent to several banks only Honda financial. I take my credit extremely serious if i knew that they would go behind my back and do something they promised they wouldn’t do, damaging my credit score id would have left this establishment. 12 inquiries where found on my credit report the following day it is absolutely absurd that they would do this underhand tactics just to put me in their vehicle. When i returned to speak to the financial manager about the issue, he caught an attitude with me and stormed away from the conversation being extremely unprofessional. I then approach the GM Anthony ******** about the situation and he assured it would be taking care of. 5 months later and nothing has been done.

• Initial Complaint

  09/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 18, 2022, I financed a 2016 Kia Sorento for $16,1991 from your Gillman ***** Fort Bend location. After only 4 months the engine in the Kia Sorento locked up after losing significant power while being driven. When I called **** **** *** to advise them of the engine failure, they immediately told me to take the car to Kia because the problem was more than likely related to a recall. Prior to my purchase, the delaership did not do their due diligence to ensure the vehicle did not have any open recalls or campaign improvements. An online consumer search produces no recalls or improvement reports even on the Kia site. After contacting Kia, I found the car is part of a Theta II Class Action Settlement; however, is not eligible for repair because the Knock Sensor was not upgraded per the settlement made in 2021. Kia has stated, it was *****'s responsibility to have the campaign improvement upgrade serviced for the Knock Sensor before selling the vehicle. Along with the vehicle, I purchased an extended warranty; however, speaking with an agent today, I was told the claim would be denied for potential sludge in the engine. Part of the reason the lawsuit was filed was due to engine failure, chemical and debris buildup, as well as sludge in the engine due to manufacturing error that has been known for quite some time regarding the Theta Engine. There are more than a couple of failures here. ***** as the professionals in the business, should have done their due diligence before to ensure there were no open recalls or unserviced campaign improvements. Due diligence should not stop at doing an online search of the VIN number because I discovered myself, the VIN number for the car I purchased at your Fort Bend location, does not register any recalls with NHTSA or Kia themselves. As a consumer I trust the online report of no recalls is correct. I had no idea. The dealership has made no attempts to resolve this issue with me directly or even call or email me back.

  Business response

  10/07/2022

  We have installed the engine and doing final testing. Ms. ***** is currently in a loaner car and has expressed her satisfaction.

• Initial Complaint

  09/22/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Musa trade a car I. My name to my son. Now the $5500 check was made to him. Now I finally talk to ******* ***** in finance and he going to call with tracking # for new check. He doesn't answer and Voicemail is full. This trade took place on 9/1/22 Still no check

  Business response

  09/23/2022

  We believe this belongs to ***** ******* at Gillman Honda Fort Bend.  He is not a customer at Gillman Honda SW.  ***** will call the customer to advise.

  Business response

  09/27/2022

  This was handled yesterday. The son and Father have a personal dispute on who should receive the check. We had to stop payment on the first check and reissue a new one.

• Initial Complaint

  09/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This happened towards the end of July of 2022. I purchased a used car for about $ 10,000. 2 things: the car sales rep promised me (verbal agreement) multiple times that they fill up the car on gas before I’d drive off the lot. as I was leaving the car dealership, I noticed there was barely any left and I would’ve not even made it home, had I not filled it up myself. I kept the receipt, thinking they just forgot but would be willing to make good for their promise. 2nd thing: the car sales rep also assured me that they run numerous tests on all cars to make sure they’re in very good shape, not even 2 weeks later, my battery completely dies. I tried to call them about the gas and battery issue and they were completely unwilling to resolve the issue. I must’ve over a dozen times to get somebody on the phone. A service employee even promised that me that they would take care of it as they’re very service and customer oriented. But when I finally spoke to a sales manager, they told me that they can’t help me no matter what.

  Business response

  10/06/2022

  We have communicated with Mr. Jochmann and currently have an in-person meeting on October 7th at 7pm.

  Business response

  10/10/2022

  We did meet with Mr. Jochman and reimbursed his money and filled up his gas tank with a full detail. Mr. Jochman was satisfied when he departed.

• Initial Complaint

  06/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2019 Honda Certified Pre-Owned Odyssey (Vin# ***************** on June 6, 2022 from Gillman Honda Ft. Bend. The vehicle’s front windshield had a very large crack, and I was informed by the salesman Thompson that it would be replaced if I purchased the car. I signed a Due Out” form for the windshield but was not given a copy. The vehicle was scheduled by the dealership (Service Advisor Sandy) for the windshield replacement on June 11, 2022. I asked the installer (Mr. C Windshield) if the windshield he was going to install OEM or aftermarket. He replied it was aftermarket. I then called Sandy and told her that the replacement windshield was required to be OEM not aftermarket. She said that I was wrong and that only vehicles with HUD were required to be OEM and recalibrated. I directed her to the 150 point checklist that Certified Vehicles were inspected with which stated that windshields required OEM replacement. She remarked that there was a newer version of the checklist that because of covid and supply shortages Certified vehicles were allowed aftermarket windshields. She sent me a picture of a document that read “Original Equipment Manufacturer (OEM) and Aftermarket windshields are acceptable in the Honda Certified Pre-Owned Program as long as they are free of any damage including but not limited to cracks, chips, scratches ,pitting and impairment of the drivers line of sight. If a windshield cannot be repaired it must be replaced with only a Honda OEM windshield.” I asked her to please re-read what she had sent me and she replied that she was off duty and that it was the weekend that we would discuss further on Monday. On June 13, 2022 I contacted the American Honda Motor Company and spoke with a representative named Ken. He confirmed that any replacement of a Certified Honda vehicle’s windshield needed to be OEM and recalibrated. He opened up case file ********.

  Business response

  06/22/2022

  We have communicated with Mr. ***** and have an appointment on 6/24/22 to correct the issue and will be installing an OEM/factory windshield. Once completed, we consider this complaint resolved.

  Customer response

  06/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  10/13/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 9/16/21 I received an instant cash offer from Kelley Blue Book for my 2018 BMW X3 for $31,860 and instantly received a phone call from Jena ******** from Gillman Honda Fort Bend 24875 Southwest Freeway Rosenberg asking me to bring my car to them and they would beet the price buy at least $1,000 - $5,000. I went to Gillman Honda and Ken ****** walked up with a big check like the ones from publishers clearing house with $31,860 on it I informed him that Jena told me it would be $1,000 - $5,000 more than the Kelly Blue Book and he came up to $32,400 I agreed he called BMW and got the payoff balance Where to send the funds, the automated service stated to send certified funds or there would be a 15 day hold. Ken told me it would be 8 business days. I called Elton ****, Ken ******, Marisa, Heather only to find out that the check had not been sent for almost two weeks. Finally when the check was sent it was not sent certified funds and it is now 10/13/21 and I still have not been Paid.

  Business response

  10/21/2021

  As of October 14, 2021, the issue has been resolved.

  Customer response

  11/16/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  Please see attached.
    
  

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