Customer ReviewsforCampbell Appliance Heating & Air, Inc.

DO NOT USE THIS COMPANY.... I had a short in my clothes dryer door. My understanding was that $129 dollars to diagnose (that would be refunded if repaired). So two guys showed up. spent 20 minutes changing the switch in my dryer door. This involved taking out two screws opening the lid removing two more small screws and swapping the old switch for a new switch (this is a simple unplug the bad one and plug in the new one) then s**** two screws back in that hold the switch... close the lid and s**** in the two screws there and done.... 20 minutes top. I was billed $226 for labor and parts. By the way... I googled the part on amazon and it costs $5.99 cents..... So long story short I was billed $226 dollars for 20 minutes of labor and a $6 dollar part.... I called the office to see if they were willing to adjust this cost and was met with whining about hey we are running a business and we have advertising.... employees to pay etc etc... ************ totally ***** especially in these trying times!! I wanted to use a local business to keep the money local.... MY mistake!!!! I am looking into what recourse I *** have with regards to this company ripping off senior citizens on a fixed income. They deserve zero stars but ya have to give one to post a review....

Dishonest Frauds, inability to tell customer the truth. March ******* Hired them to replace coils. They cut my drain line inside unit that dropped thru floor that was attached to a condensation pipe ,then let it drop underneath my mobile home then put in another really small one that stopped at floor level only. They never went underneath and put any condensation line by back. I found what was my drain and condensation line laying on the ground in a mud hole that's formed on the ground on June 20th.Now with this hot weather I have condensation build up( the drain is right above the vent that is attached to unit) water is dripping on vent, plumbing pipes, propane line,water lines and moisture backing up into flooring which causes rot, rust/corrosion. There was no reason for Campbell's to remove my drain and condensation line that was there before ,it was functioning properly and draining properly to begin with. They said but we did put it back. I have ADT CTTV camera videos that record 24/7. I downloaded March 18 that prove they never went under my mobile home in the back nor the front. When those two boys finished the job they left with not a speck of black dirt on them anywhere not their clothes,shoes,skin. They would of needed a shower to go to next appointment repair job.They are very dishonest Pathological Liars. They refuse to warranty, to fix what they destroyed. Beware of the ***************** named ***** with the tattoo'd face, the other older guy named **************** and that rude guy named ******* at **** office.I have had a plumber (which he said he could not fix it but new that what was wrong) and another AC company come looked at what they did. The verdict was they didn't do that draining line correctly and attach condensation line back. Now on June 30th a second AC company will be coming to correct their mess up and will cost close to *****. Campbell's wanted to charge ****** to fix what they messed up wouldn't warranty their work.

Our washer quit spinning almost two weeks ago, The technicians indicated that they would be there between 2 and 4 ... they arrived at almost 5:30. When they did get there, they diagnosed the problem quickly and quoted me a price, telling me that it would take a week to get the parts they needed and return. At the time, I paid a $250 deposit, slightly more than 50% of the quoted cost of repairs. I arranged our schedule to ensure that my wife didn't have any hospital appointments for that day and waited ... and waited ... and waited. On the day in question, a Thursday, I called the company and was informed that, not only was there not an appointment to come to complete the repairs, but the part still hadn't come in ... a week later, without them checking on the availability of the part or why it was taking so long. Five minutes after hanging up on that call, I was called back and told "The part has just come in," which appeared VERY CONVENIENT to me, and was told that they would schedule the repair appointment for the next day, Friday. The next day, I was informed .. by text .. that they couldn't fit me on the schedule and that the appointment was rescheduled for the next day, Saturday. On Saturday, I was informed they would be arriving between 2 and 4. At about 2 PM, I texted the tech to ensure that we were still on and received a reply that they would contact me when they were enroute. Shortly after 4 PM, I was informed that the truck had broken down after the first morning appointment, and that they would have to get me back on the schedule. This is completely unacceptable conduct from a service company, especially from a company with whom I have been doing business for more than 20 years. At this stage of the game, never getting service from this company wouldn't especially surprise me. But I am hopeful that, eventually, this repair will be completed.

I think my husband and I shall not be using Campbell Appliance and Air ever again. The male employee they sent barely did anything. More than once he wiped the sweat off of his face by lifting his T-shirt to wipe the sweat. In doing so, he exposed his belly over and over again. In my opinion this is a very unprofessional thing to do.

Last Sunday night on July 24th , water leaked from ac and I had to turn ac off .. Next day which was Monday on July 25th , I called Campbell Appliances and I told them my situation .. They said they will send tech next day which was on Tuesday on July 26th .. I woke up sweating and temputure was 81 degree and I have no choice except to turn ac back on before they showed up .. Senior tech and his partner found my ac unit outside was low on freon .. They replaced new filters , one in hallway and other in ac / heating unit . Tonight on July 29th , the heavy water leaked in bathroom , hallway and bedroom.. I called them and I demand this same tech back to my home to fix it .. I asked them if this emergency service and they said yes .. They will send message to main office and I am still waiting for them to call back.. Now it is 4:45 am . They charged me $ ******.. I told them to send me **** .. I havent paid the **** yet .. Til they show up and fix it at no charge .. if they charge more , I refuse to pay .. I have used this company for many years with no problems til now .. In the future , I will look for another company with good reviews before I call ..