ComplaintsforParkwood Terrace Apartments

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have made three reports of harassment, stalking and death threats/vandalism to management over the past two months and nothing has been done. The vandalism sat for a week before any action was taken to fix it. I have made police reports and had to see a therapist because I fear my life and safety. I have asked to break my lease since I have not been able to stay in my apartment. Management refuses to return calls, or take any actions. I have two young daughters that I fear will wake up to their mother dead.

  Business response

  03/24/2022

  The customer stated that she has made three reports of harassment, stalking, and death threats/vandalism to management over the past two months and that we have failed to respond appropriately. She reached out on March 10^th and spoke with our Asst ********* Manger. During this conversation she explained that someone had engraved the words you are going to die on her door and that it had made her uneasy and feel unsafe at her apartment and that she was unable to stay at the apartment home because of this. She also inquired about terminating her contract or being released from the obligations from the contract based on the Violence Against Women Act. She also inquired about subleasing her apartment, which we explained we do not permit as an *** Living policy. I explained to our Asst ******* that the customer did not qualify for protection under the **** due to the fact that there the **** requires proof that you lived with the abuser. Leases that include both of your names, shared utility bills, notes from your landlord or neighbors, school records and other documents that include both of your names can be used as evidence. In this circumstance, there is not documentation of who completed this vandalism and therefore we, along with local authorities, cannot determine that there is a safety concern. We do empathize with the customers desire to vacate the unit and therefore offered her a transfer to a sister property. Our community policy is that a resident has been onsite for 6-months, will provide a 60-day notice, and pay a transfer fee before a sister-property transfer will be approved. I explained this as an option to our Asst ******* to relay to the customer on March 10^th. I then received a voicemail to our corporate office on March 14^th and forward this to our ********* ******* to follow-up with the customer. In that email communication to the *******, I communicated that we can offer her a sister property transfer despite her not being on site for 6 months yet as this would allow her the opportunity to relocate from the current apartment community and into a location that was unknown to whoever completed this vandalism. The manager called and left a voicemail at 3:20pm that day. On Tuesday March 15^th the customer forwarded the ******* a police report she had filed for the incident of the front door vandalization. She also stated that while she was at the apartment that morning gathering clothes she noticed several dents in the door as well and stated she had previously been harassed by a man in a white man at the property through the parking lot. She also communicated that 4 days prior to that incident a woman was pounding on her door multiple times after 10:00pm. Finally she communicated that she was provided a 30-day notice as she was legally obligated to do so in the ************** based on these incidents. Ultimately the communication provided is regrettably not enough to substantiate an approved 30-day notice release from obligation of the contract. We are unable to address the concerns of the parking lot harassment and a woman knocking on her door past 10:00pm as these situations have passed and we have no identifying information to try and identify if these persons are other residents that we can communicate with and issues lease violations for disturbance. We also have no indication of who is responsible for the vandalism to the front door or an indication of if this unknown individual would be a threat to the customer. Our accommodation remains that we can offer the customer a transfer to a sister property community immediately despite not being onsite for 6-months and we are waiving the 60-day notice requirement and transfer fee. Another accommodation we are able to honor is a 30-day notice (which we will backdate to March 15^th if this accommodation is accepted by Monday 3/28) and an early termination fee equal to 2 months rent. We do not have an early termination addendum, however if we had utilized the *** Living Early Termination Addendum in this community contract, it would have outlined the requirement of a 60-day notice and an early termination fee equal to 2 months rent. We are reducing that notice from 60 days to 30 days.

  If there is anything else that we can assist with, please let us know. If the customer has further identifying information on who is completing these acts of harassment and vandalism we will also do what we can to investigate and issue lease violations if they are determined to be residents. At this time, the only identifying information is that it was a white male and Hispanic woman. This is not enough information for us or local authorities to act upon unfortunately.
  

  Kindest regards,
  

  *******************************, CAM, ARM, CPM
  

  REGIONAL MANAGER
  

  
  

• Initial Complaint

  02/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have requested numerous times to be contacted before maintenance enters my apartment. On the website of the apartment complex, there is a block open for residents to submit access instructions to where I submitted that I would like to be contacted before maintenance enters my unit. On four separate occasions, maintenance has entered my apartment without my knowledge, twice while I was either getting into or out of the shower. They've knock on the door and proceed to enter my unit while yelling "MAINTENANCE" without even waiting for someone to come to the door. I have already explained to management that in the past, I have had my personal belongings stolen from previous apartment complexes. Not to say that their maintenance workers will do the same however, I think it is very inappropriate and unprofessional that I am not appropriately dressed, and maintenance is entering my apartment without first someone contacting me as I have requested more than once. I have not only left a voicemail but sent two email messages to the complex addressing this and no one has bothered to call me or email me back (9th of Feb, 14th of Feb and today, 15th of Feb). Just today, maintenance entered my apartment yet again while I was about to get in my shower. I am not comfortable with men roaming around my apartment while I am taking care of my personal needs, nor do I give them permission to access my unit without me knowing. There have been too many cases with women being attacked and/or murdered in similar situations and I have also almost had an incident occur (that I wish not to discuss) while living in a complex. This is a serious matter to me as well as now becoming a trigger, and I do not believe management is taking my request serious enough, so I have to handle this a different way. I would appreciate it if someone would contact me back as well as make sure their workers do not enter my apartment without my permission as I have asked many times before.

  Business response

  03/16/2022

  We appreciate ************ bringing this to our attention. During a conversation with ************, RPM Living committed to ensuring that our service team members following the directions outlined on the Access Notes portion of all of her work orders. The best way to ensure that these are accommodated are by entering the work orders via the online resident portal herself so that she can ensure that the Access Notes are provided each and every time. Once the work order is received, we will reach out to ************ to schedule a time within the next 48 hours to be completed. Our service team is onsite for normal operating hours of 9am to 5pm Monday Friday. If we are unable to accommodate a schedule with ************ for the work order to be completed within 48 hours of the work ordering being placed, we will need to close the work order and re-enter it when there is a 48-hour window where the work can be completed. The only time that advance notice will not be able to be accommodated is in the event of an emergency work order that is involving her apartment home. An emergency situation would include, but is not limited to, flood, fire, or break-in. We again appreciate ************ reaching out about these concerns and look forward to our partnership moving forward to ensure that her work orders are completely swiftly moving forward.

  Kindest regards,
  

  *******************************, CAM, ARM, CPM
  REGIONAL MANAGER
  

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