Business ProfileforElite Kitchen & Bath

We contacted the company around 12/2022 to remodel 2 small bathrooms in our home. We received two Estimates, one for each bathroom, from the company in 1/2023. After agreeing on the details of this project, we paid the company a $4K deposit on April 12. After that payment we requested an installation date. Between then and now we have experienced a massive amount of ignored emails, text and phone calls. On more than one occasion we were given a date that the project would start, only to have no one show up. It has been very frustrating to wait from home, receiving not a single word from them, while our own work suffers from our absences. On July 5, we asked the company to refund the amount we paid so that we could both part ways. Only then a response followed to move forward with demo and installation for July 20. The crew arrived several hours late, so demo and installation went on until nearly 8 pm. They "finished" the bathrooms and left, leaving a mess behind. When we examined the "finished" product we realized that they had simply replaced the existing cabinets with the same design and completely ignored the remodel change we had discussed and agreed upon. The cabinet in the single vanity had not been extended at all, and the sink was not centered as was so important to us. Those two things were the whole purpose for our bathroom remodel. We contacted ****** via text and expressed our displeasure. He responded the next day and said he would come by our house to look at the issues we raised. However, we received no further communication from him and he never came by, despite several texts. Neither of our cabinets have any faucets or water hooked up to them, which was part of the agreement as well, and so they are currently useless for critical bathroom needs. At this point, we just want our money back so that we can move on and get the real help we need for our bathrooms. I have zero trust in this company and I want nothing to do with them.