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Business ProfileforDell Inc
Computer Dealers
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".
Additional business information
Additional Info:
It is important to understand the Next-Day/In-Home service warranty offered by this company. According to Dell's policy, a technician will be dispatched if necessary only following phone-based troubleshooting. Also, according to the company, the warranty does not cover software, including the operating system and software added to the Dell-branded hardware products through their factory-integration system, third-party software, or the reloading of software. Complete information can be obtained by calling 800-915-3355 or by visiting http://www1.us.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010#total. Before returning a product, consumers must first troubleshoot the problem by contacting customer service. According to the company, the consumer is responsible for backing up any data on the system prior to troubleshooting. According to Dell's policy, they are not responsible for lost or corrupted data. Complete information can be obtained by calling 800-915-3355 or by visiting http://support.dell.com/support/topics/global.aspx/support/en/technicalsupportpolicy?c=us&cs=19&l=en&s=dhs&~ck=lf. Consumers must contact Dell directly before attempting to return a product in order to obtain a credit return authorization number. Consumers are responsible for returning the product in the return period applicable to the product. Complete information can be obtained by visiting http://www1.us.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010#total. According to the company, Dell Inc and Dell Financial Services are separate corporations. Dell Financial is a financing entity distinct from Dell Inc, and as such is solely and exclusively responsible for financing computer equipment that is manufactured and sold by Dell Inc. Dell Inc is responsible for technical support and warranty assistance, as well as rebates and returned items, but Dell representatives have no authority to act on behalf of Dell Financial in any capacity.
Additional Info:
If you have already contacted Dell with a support issue AND have a case number or reference number provided by a Dell representative you can visit https://support.dell.com/support/topics/global.aspx/support/dellcare/en/outstanding_issues?c=us&l=en&s=gen After submitting the online form, you will be contacted by a Dell representative via email within 1 business day.
At-a-glance
Customer Complaints
2,593 complaints closed in last 3 years
874 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Dell is an American multinational computer technology company that develops, sells, repairs, and supports computers and related products and services.
Business Details
This is a multi-location business.
- Headquarters
- 1 Dell Way Stop 02, Round Rock, TX 78682-7000
- BBB File Opened:
- 12/1/1984
- Years in Business:
- 40
- Business Started:
- 5/1/1984
- Business Started Locally:
- 5/1/1984
- Business Incorporated:
- 10/27/1987
- Accredited Since:
- 4/10/1989
- Type of Entity:
- Corporation
- Alternate Business Name
- Alienware
- Dell Catalog Sales LP
- Dell Computer Corporation
- Related Businesses
- Business Management
- Mr. Michael Dell, CEO
- Mr. Thomas Tang
- Contact Information
Principal
- Mr. Thomas Tang
Customer Contact
- Mr. Thomas Tang
- Additional Contact Information
Fax Numbers
- (512) 728-2668Other Fax
- (512) 723-7365Other Fax
Phone Numbers
- (866) 342-0011Other Phone
- (800) 624-9896Other Phone
- (512) 728-2668
Customer Complaints
2,593 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On July 1, 2024, I tried to replace a power adapter for my Dell computer at the Dell customer service phone number.My ********************** is out of warranty a few years. I must have talked to ten foreign people from ***** and half them did not understand me, so I asked for the U.S. side for customer service. Some of them LIED and said they can't hear me, then they hung up on me. I spent literally 5 frustrating hours on the phone today with Dell non english speaking people trying to resolve this. They just kept transferring me to another department and refused to transfer to the U.S. side. They said they are Global, so when they transfer us to the U.S. side, it just goes back to another foreigner that is trained to take U.S. issues, but there is still the same communication problem because they are in another country that does not understand English very well. I then waited another 30 minutes on the phone for the transfer. The foreign girl then answered and then she hung up after 5 seconds after she said she was Dell. My power adapter stopped working after only 5 years. I was told the computer is out of warranty. However, my state has an extended warranty beyond the 1 year warranty, so Dell should send a new power adapter at no cost, also a power adapter should last more than 5 years. I would like to discuss this problem with the U.S. side to resolve. Solution to the problem. Send me a new replacement power adapter at no cost. Power adapter replacement part number. DP/N OMGJN9 Thank you.
Read MoreCustomer Reviews
530 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Rafael G
1 star
07/12/2024
Dell should be avoided. their software bricks the pc after updates. you never get to own the pc either. your paying for a product that they own and will not support. my latest experiance with them has been a 2 year ordeal with constant lies and false promises by 3rd party vendors acting like dell representives , they dont have power or authority to support outside of following their script. this is why when one can asks to be escalated and it never happens., and in my experiance when you do get a supervisor its usually a team lead which cant do anything either.i purchased a pc that has had all the part replaced over 3X, i bought this for my business and it has spent more time down and in the shop than anything else. *** begged to be escalated and have my pc replaced with one that works. insteasd they sent me a box to send them my pc for repair. after reciving the broken pc, the hardware was all man handled including bent pins all around the the processer, this is how they sent me the computer back with a comment fixed. theres pleanty of pc companies out there including local ones that will stand behind their products.
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