ComplaintsforRed Bud Dental

• Initial Complaint

  04/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After putting 2 crowns in my mouth I start having pain in my tooth. After going to his office 2 times my tooth got worst. **************************** finally referred me to an Endodontist. The specialist told me now that my tooth root has been damaged and I need to extract the tooth. I called red bud dental multiple times to let them know that my tooth is been damaged and I need my refund back. They keep giving me credit for implants and I dont want to deal with them anymore. I have scheduled an appointment to extract the tooth and still cant get my money refunded. I am gonna lose a molar now and they are not trying to help. They know the messed up because they keep offering me credit as you see on the pages I attached for you.

  Business response

  04/15/2024

  Good Morning, 

  Patient came in on 1/25/2024 we two missing fillings on teeth that needed crowns, *************************** treated the patient and discussed that the tooth in question was fractured and may need further treatment as the missing filling was large and we could visibly see small fracture lines and that there may also be the possibility of the tooth needing further treatment as far as a root canal and or extraction and implant. Both patient and ************** decided to proceed with the least invasive treatment. After several weeks of seeing the patient for follow *** and adjustment she was referred to a specialist and they recommended extraction and implant. We offered the patient to use the payment in question as a credit to the needed treatment even though both understood this outcome was possible. Patient said she would review implant estimate and get back to us. Patient called back and said she only wanted to pull tooth and not do implant, she was informed that her previous payment for the crown would be credited to the extraction procedure as a courtesy. No refund is due as we are offering it as a credit to new treatment and insurance also deemed the crown as standard procedure for this tooth. She did not lose a tooth due to crown the crown was an attempt to save her already broken tooth. She is currently scheduled for the extraction in our office. I am attaching signed treatment plan for crown, chart notes, consent for crown, note from specialist,  and photo of tooth.

  Thank you 

  ***** Practice Manager RedBud Dental 

• Initial Complaint

  08/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Re: Account **** On February 10th, 2023, I visited Red Bud Dental to get a procedure done that included two tooth extractions. Prior to the procedure, I was given a list of what my insurance, ********** Blue Shield, would cover and what I needed to pay out of pocket. I was told by the person at front desk: "I checked with your insurance..." (referring to the dental work that the insurance would cover). I agreed to what was on the document. In order to receive services, I paid a certain amount out of pocket.On my next visit, I was informed that I had a balance that ended up not being covered by my insurance. On a different day I talked to the person in charge of accounts. I expressed that I had been told by their own employee that my insurance would take care of my dental procedure; and that having a balance now felt like I was given inaccurate information. This accounts person told me that this is the way that insurance works and "we can't make your insurance pay for it." Next, I spoke with the office manager expressing my disagreement with my account balance. She basically told me the same thing about insurance companies "doing this all the time (billing their customers post-procedure for work that they didn't cover)." Earlier this month I spoke with a representative from BCBS to get their perspective on this situation. The guy I spoke with said that the balance due is for the surgical related procedures my insurance plan doesn't cover. More importantly, he said that Red Bud Dental didn't send the quote for my dental work to them for confirmation of coverage. He suggested that Red Bud should honor and write-off the balance. After that, I talked to the office manager and shared this information with her. She said they "never" send their quotes for coverage confirmation. Therefore, as a loyal patient of Red Bud Dental, I request for my balance of $665.40 to be write-off from my account.

  Business response

  09/13/2023

  Good Morning, 

  Thank you for you email regarding the complaint from patient ****************, we were aware of the intent to complain as the patient made several phone calls stating if we didn't remove her balance she would call you. I am attaching the multiple treatment plans she requested as she changed her mind regarding her treatment. I am also attaching the financial document she signed as a new patient regarding insurance benefits and patient responsibility. Each time the patient called we advised her that we always file with insurance in hopes they will cover the estimated portion and there are times when a procedure is not covered therefore it become a patients balance. The patient called in angry several times and used not the most professional language with myself and other staff members. I also advised her that a pre estimate of benefits is not required and only submitted when they patient requests it and it can take several weeks. We made several attempts to work with the patient regarding her balance and even offered to set up a payment plan. She denied and said I am not stupid enough to accept this balance, which i responded with okay then ma'am we don't have anything further to discuss. I would also like to note that the patient return for treatment after this visit that caused the billing issue, we have treated her in a professional and respectful manner. Please let me know if I need to attach any other documents. 

  Customer response

  09/14/2023

  Complaint: 20463373
  
  I am rejecting this response because:

  My intention was to clear the balance while staying factual about my conversations with Red Bud Dental (RBD) staff. However, in their response they have stated inaccurate information:

  -that I "made several phone calls" stating I would call you(BBB) if they didn't remove my balance. I did call multiple times, but never threatened I would call BBB if they didn't do as I asked.

  -I need clarification as far as what RBD means by saying that I changed treatment plans.

  -I never called in "angry" or used unprofessional language with anybody at RBD

  - A pre estimate of benefits was never offered to me. Otherwise, I was told they had check insurance benefits at the time I was given my treatment plan.
  - I was offered a payment plan, but never used, or anything close to, "I am not stupid enough to accept this balance."

  It is disappointing that Red Bud Dental is not been completely transparent in resolving this case.

  
  Regards,
  
  ***********************

  Business response

  09/18/2023

  Attached are the 3 different options patient requested for treatment with or without sedation. 

  As far as the verbiage used there is no actual proof other than staff witnesses

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩