ComplaintsforMattress Clearance Center in Round Rock
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Complaint Details
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Initial Complaint
12/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a mattress - delivered to me at beginning of July 2022. The mattress now has a definite dip in the center. When I asked about the warranty information, they said it has a 12 month warranty. I asked what was needed - they said pictures of the dip. I provided and then heard nothing. I followed up to find out next steps and was told I didnt give them the information they needed to file the warranty. I gave what they asked. I asked what was needed and then they got very rude. I paid $1600 for a mattress that has a dip after 5 months- I am single and no one but me has slept in this bed. I dont jump on it I dont do anything but sleep on it. There is no reason why this had to get so ugly.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.