ComplaintsforMaster Eye Associates

• Initial Complaint

  04/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I selected the option for contact only exam. The day of the appointment the front girl asked me if I was getting glasses exam. I said no. I am only here for my contact exam. The day of the appointment they took the liberty to charge my insurance and I paid for my contact exam out of pocket. When I tried to explain and complain to the doctor, he was rude and unsympathetic. I want my money back as they are not fulfilling my contact prescription. I told the doctor to call me when the contacts came in and never again would I go back after that. The location I went to is the Mopac location

  Business response

  05/23/2022

  Master Eye Associates *********************** ********************************************************************** ************ Thursday, May 19, 2022 BBB **************** **************************************************************************************** To Whom: This letter stands as confirmation our office is in receipt of your correspondence(s) and will take the liberty to address any claim of dispute resulting from our business encounter with ************ on 4/9/2022: There is no option for a "Contact only exam" because it is not offered in that manner. Customarily, across the optometric industry, a patient can only elect to have a contact lens fitting in addition to their routine examination; Essentially, every patient who elects for a contact lens fitting will receive both a glasses and contact lens prescription once finalized . This was explained to ************ prior to and during her examination, at the checkout counter and over the phone when she called the office [documented] within the same day. Our website gives patients the option to schedule their appointments online by selecting a service. ************ opted for the "Eye Exam for Contacts -Experienced Wearer" which then details in the description "Includes contact lenses and glasses prescription with eye health evaluation". ************ was also informed that her lenses would be ordered (during the examination, at the checkout counter and over the phone) she would have to return to our office for dispensing of those lenses once they arrived. ************ asked for a specific brand of lenses, of which we do not carry on hand; she knew and understood those details prior to leaving our offices. Monies transacted on 4/9/22 were solely copayments for services rendered/elected determined contractually by her insurance carrier, of which ************ did not put up any hassle at the time for payment. Those and all charges, discounts, & adjustments are detailed on **************** feebill and are also reflected fully on Ms. ***** itemized receipt which was handed to her the time of checkout on said day. Our office received the sets of ordered trials on 4/14. Upon lens arrival, our office attempted to call ************ in hopes of scheduling an appointment for dispense as discussed with her at various times on 4/9 to no avail. Our office attempted an additional call on 4/27 to no avail. The ordered trials are still on hand at our office. There seems to be a misunderstanding regarding eye examinations on ************' part. We tried to set and guide ************' expectations throughout our encounter in-office and over the phone on 4/9. The initial complaint was general and broadly written so hopefully this letter allows for better insight as to what occurred at that visit and thereafter. Our office is only set up to order trial lenses as needed and we did place a trial order for ************. After prescriptions are finalized it is at the patient's discretion as to when, where and what amount of material supplies are ordered. Having said that, ************ has received her finalized glasses prescription and will essentially need to return to have the ordered trials, which are present in-office, examined on her eyes as this is part of her assessment in order to finalize a contact lens prescription; we are available to schedule a dispensing appointment for her. Hopefully, the above clears any confusion regarding this matter. If there are any questions please feel free to reach out at the information provided below: Master Eye Associates -********* ********************************************************************** ************ Thank you in Advance, WMOD

• Initial Complaint

  02/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Master Eye Associates billed me $487.50 for a standard exam because they claimed that I had had lasik surgery, and was now bound to spend that much at their office for post-surgical care. I told them I would pay them the standard $75 for that one exam and not return. They continued to **** me $487.50 for one standard office exam, where zero procedures were performed They are now demanding that amount from collections, and will not accept my phone calls to ask if they will accept $75 for the exam, which is the standard amount. I want them to make the collections agency stop reaching me, and to accept a standard payment of $75 for the exam.

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